Field Service Technician – Southeast

Job Description

Field Service Technician – Southeast

Trimax Mowing Systems

Trimax Mowing Systems is a family-owned company that designs, develops, manufactures, and distributes high-quality commercial mowing equipment, specializing in innovative and durable tractor-powered implements and attachments. Our aim is to create mowing solutions which focus on low Total-Cost-of-Ownership and a long commercial life. We design products which are safe, efficient, and intuitive to use.

Due to significant growth and expansion, we are looking for a Service Technician to join our team! This is a fantastic opportunity to make a meaningful contribution to the Trimax team and help champion our vision for the future.

Our Culture:

• Focus on Customer Success - Our growth is based on mutual success. When our customers succeed, we succeed.
• One Team - We cultivate a diverse global team which wins and loses together.
• Be Curious and Humble - We are open minded and maintain a low ego.
• Do the Right Thing - We are guided by a solid moral and ethical compass.
• Be Bold & Take Action - We are hungry for success; we move quickly, and we are not afraid to make mistakes.
• Find a Better Way - A culture of innovation and continuous improvement in product, process, and ourselves.

Position Overview:

Trimax Service Technicians are responsible for providing essential servicing of our customers' Trimax mowers, performing warranty work, and delivering new mowers; all while working in a safe and efficient manner. Service Technicians spend most of their time out in the field visiting customers and may be gone from home 2-3 nights per week.

This is a skilled field service mechanic position working largely independently and out of a company-provided service truck, performing at a variety of customer locations mainly in the southeast.

Key Responsibilities:

• Provide exceptional customer service both in person and over the phone and offer expert advice on necessary parts and services.
• Travel to customer sites to perform diagnostics, repairs, and maintenance on our commercial size pull-behind mowers.
• Leverage your extensive knowledge and expertise to provide both warranty and non-warranty replacement parts and perform repairs.
• Deliver and commence mowers to new customers, including transportation to customer on-site, connection to the customer's tractor, and comprehensive machine handover to ensure proper use and maintenance procedures.
• Maintain accurate records of service visits, repairs performed, and parts used.
• Provide expert advice to customers on the efficient operation and maintenance of their equipment.
• Collaborate with the Service Manager to plan and schedule future jobs and deliveries.
• Support other areas of our US operations as required.

 Qualifications:

• 3 to 5 years’ experience as a mechanic or technician in turf equipment, agricultural machinery, commercial-grade machinery or heavy equipment.
• Proficient in written and verbal communication to effectively interact with customers and colleagues.
• Strong mechanical aptitude with knowledge of hydraulics, electrical systems, and power tools.
• Excellent customer service skills to provide top-notch support.
• Demonstrates a sense of urgency, self-initiative, and the personal drive to be successful working independently or with minimal supervision.
• Ability to read and interpret technical instructions, safety manuals, service manuals, company policies and procedures.
• A willingness to drive long hours and be away from home when required.
• Must be 21 years of age or older; Possess and maintain a valid state driver’s license with a clean record and can acquire a DOT medical card as required for operating service trucks and for towing.
• Ability to pass a drug test.

 Preferred Qualifications:

• Familiarity with tractor-powered machinery; Experience working on commercial mowers or large-scale turf equipment.
• Intermediate-Advanced computer literacy for managing work orders, CRM system and effective communication.
• Experience in customer-facing roles. 
• Strong troubleshooting and diagnostic skills.

 Physical Requirements:

• Ability to lift and carry heavy equipment and parts, often weighing up to 50-75 pounds, and occasionally up to 100 pounds.
• Capable of performing physically demanding tasks such as pushing, pulling, and maneuvering large equipment.
• Ability to crawl under and around large equipment to perform repairs and inspections.
• Capacity to work long hours, including the potential for overtime, in various weather conditions (e.g., heat, cold, rain).
• Ability to drive company vehicles, including trucks and trailers, and operate machinery both on and off-road.

What We Offer:

• Competitive Salary & Benefits Package
• 401(k) Retirement Plan with 3% Match
• Comprehensive Health, Dental, and Vision Coverage at No Cost to the Employee
• Company-Provided Service Vehicle & Tooling
• Paid Travel & Overnight Stays
• Supportive & Collaborative Work Environment
• 10 Paid Holidays
• Paid Time Off (PTO) Accrual
• One-Time $100 Boot Allowance

Starting Pay:

• $27.00 - $30.00 Per Hour (Based on Experience/Knowledge)

 
If you are seeking to be part of a dynamic team within a global company that values its people and innovation, Trimax Mowing Systems is the place for you. Join us in our pursuit of innovation and industry leadership as an organization and in our products. If you possess the necessary skills and experience, please submit your resume for consideration!

Salary : $27 - $30