What are the responsibilities and job description for the Product Training and Support Manager position at Trime US, Inc.?
Title - Product Training & Support Manager
Ideal candidate will have a background in Light Towers and/or Power Generation Equipment.
Company Description
Trime was founded many years ago in Suburban Milan, Italy. We manufacture and distribute our products to Equipment Rental Companies and Construction Equipment Dealers Globally including USA, Australia (Asia Pacific), Italy, Great Britain/Northern Ireland, Netherlands and other strategic locations WorldWide. Our staff has collectively 100’s of years of experience in designing, manufacturing, renting, and selling construction equipment including but not limited to:
- General and Specialty LED Lighting Solutions
- Hybrid Construction Equipment
- Low/No Carb products
- Fuel Transport Cubes
- Portable Security Systems
- Dewatering Pumps
- Power Generation Equipment
- Parts and other consumables
Our company ownership is private.
Our company is built on “best in the industry” service and support and high quality, reliable products designed based on customer needs.
Compensation
We offer a competitive compensation package including Health Insurance, Dental, Vision, Life, matching 401K, annual incentive - commensurate with experience.
Job Description
We are looking for a proactive, progressive person to lead our company from a product support and product training perspective. This person should be a self-starter, self-motivated, enthusiastic, proactive, and outgoing with the ability to build long term relationships with our customers, potential customers and staff members. An ideal candidate will have a background in Product Training and/or Product Support.
Duties Include but are not limited to
- Develop Product Sales Training
- Train current staff and customers
- Travel in field with sales personnel for training and product demo’s
- Assist in product technical support
- Product Troubleshooting
- Develop service and technical support training
- Assist in developing competitive product support comparisons
- Assist in the development and enhancement of product manuals
- Assist in the management of any online support materials including online procurement portals
- Others to be assigned
Minimum Job Requirements
- Valid Driver’s License
- Access to reliable transportation
- Associate’s Degree
- Must be proficient in Microsoft Word, Excel and Outlook with solid IT skills.
- Effective written and oral communication skills
- 2-5 Years’ experience in a similar role
- Well-developed analytical and problem-solving skills
