What are the responsibilities and job description for the Business Systems Support Specialist position at TriMech Services?
PROFILE
This role requires an individual with strong accounting and business acumen, as well as a natural inclination toward technology. The ideal candidate will be responsible for providing end-user support for our NetSuite ERP system and managing the enterprise pricelist. The role demands an individual who can effectively bridge the gap between accounting processes and technical solutions while ensuring smooth operations within our organization.
DUTIES AND RESPONSIBILITIES
- End User Support :
- Provide daily support to end users within the organization on all NetSuite-related issues and inquiries.
- Troubleshoot and resolve NetSuite system issues, including user access, data discrepancies, and system errors.
- Assist users with workflow issues, report generation, and system navigation to ensure efficient use of NetSuite.
- Develop and maintain user documentation and FAQs to assist in training and self-service support.
- Pricelist Management :
- Manage and maintain the enterprise pricelist within NetSuite and SalesForce, ensuring accuracy and consistency with business rules.
- Work closely with OEMs, sales, finance, and order management teams to gather and implement necessary updates or changes to pricing structures.
- Implement pricing strategies within NetSuite to reflect business changes and market conditions.
- Monitor the effectiveness of pricing adjustments and provide recommendations for improvements based on business needs and system feedback.
- System Enhancements and Issue Resolution :
- Assist in system enhancements and improvements by identifying process inefficiencies and suggesting technical solutions.
- Coordinate with IT and development teams for any necessary customizations to meet business requirements.
- Test new features, updates, and patches in the system to ensure they align with organizational needs.
- Reporting & Analytics :
- Generate standard and ad-hoc reports based on business requirements.
- Help teams access relevant data and interpret it through NetSuite's reporting and dashboard tools.
- Collaboration & Communication :
- Serve as a liaison between business teams and technical support staff.
- Ensure cross-functional teams are aware of relevant updates, changes, and issues regarding the NetSuite system.
REQUIREMENTS
Key Attributes :
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
