Assistant Manager - Preston Center

Job Summary: The Assistant Store Manager is responsible for sales performance, operations, events, and visual merchandising of the Trina Turk/Mr Turk Boutique. Operational responsibilities include executing opening and closing routines, upholding store presentation standards, maintaining inventory control and loss prevention procedures, delegating to and supervising staff and assuming additional responsibilities in absence of the store manager.

The Assistant Store Manager must have excellent interpersonal and leadership skills and proven individual results for outstanding sales and service. They will be expected to establish a reputation for exceptional standards of sales and customer service for the boutique, building a repeat and loyal clientele and continuously building their customer base. The Assistant Store Manager must also have a strong fashion sense, trend awareness, knowledge of our consumer, and a passionate appreciation of the Trina Turk & Mr Turk brands and design aesthetic.

Essential Duties and Responsibilities:

Sales/Financial:

• Achieve daily, weekly, monthly and annual sales and KPI expectations as set forth by the corporate office, and Store Manager
• Provide feedback on merchandise performance; help the Store Manager adjust tactics as needed to achieve goals.
• Provide leadership and direction for store team to achieve individual and store goals; provide motivation, inspiration and recognition. Make Trina Turk a great place to work and a great place to shop!

Customer Service:

• Model exemplary selling techniques and customer service; ensure each customer experience in the store is exceptional regardless of their purchase amount; establish a reputation for providing the best service in your mall or shopping area.
• Maintain adequate sales floor coverage including zone coverage to ensure all customers are greeted and to prevent theft.
• Help the Store Manager establish and maintain a client management system for your store.
• Maintain personal client book

Personnel Development:

• Identify qualified candidates for your sales team that possess both the sales expertise and the personal qualities that reflect the Trina Turk brand and culture. Recruit, train and develop staff for exceptional performance.
• Ensure that associates are trained in all aspects of their job responsibilities including, customer service, company history, product knowledge, and working knowledge of Retail Procedures Manual
• Conduct seasonal product training to educate staff about fit, fabrics, styles and fashion trends with the store manager.

Merchandising:

• Help the store manager conduct monthly product roll-outs as directed.
• Maintain a high standard of presentation and display consistent with the Trina Turk style and approved looks.
• Monitor cleanliness and organization of floor and stock room on a daily basis.
• Analyze product performance and provide feedback to the store manager.

Operations:

• Manage all POS functions including register training, cash handling, store funds, special transactions, daily balancing and deposit procedures.
• Conduct transfer, markdowns and RTVs as directed and in a timely manner.
• Supervise loss prevention procedures including security control, inventory control, and floor management; conduct cycle counts as directed.
• Conduct physical inventories as directed; maintain shrink results within acceptable standards.

Marketing:

• Maintain awareness of local marketing activities including events, store openings, neighborhood / mall activities, advertising and local celebrity activities. Provide insight and updates to the corporate team and partner with the Marketing Manager in developing a marketing plan for the store.
• Assist with special events, both in-store and off-site, ensuring a successful event and the acquisition of new customers.

Other duties as assigned