What are the responsibilities and job description for the Oracle CX Service Cloud Sr. Principal Consultant / Lead position at Trinamix?
Job Details
Job Title: Oracle CX Service Cloud Sr. Principal Consultant / Lead
Location: Remote with 20% travel
Job Type: Full-Time / Contract
About Us:
Trinamix is a global solution provider specializing in Oracle Applications, focusing on Oracle SCM, ERP, EPM, CX, and IoT/Blockchain-based applications. Our offerings include Advisory, Roadmap, Implementation, Business Process Transformation, Value Assessment, Change Management, Optimization, and Managed Services. We provide industry-specific PaaS-based solutions complementing Oracle Cloud Applications for Industrial Manufacturing, High Tech, Healthcare, Distribution, Telecom, CPG/Retail, and F&B industries. We offer a range of resilient planning products that enhance the digital thread of our customers. Trinamix is headquartered in the US with local offices in Canada, the UK, Australia, Japan, and India.
Job Description:
Responsibilities:
- Implement and manage Oracle CX Service Cloud solutions, focusing on the following modules:
- Installed Base
- Maintenance
- Service Logistics
- B2B Service
- Digital Customer Service
- Knowledge Base
- Field Service Cloud (good to have)
- Collaborate with cross-functional teams to gather requirements and design solutions that meet business needs.
- Hand-on configure and customize Oracle CX Service Cloud applications to enhance functionality and user experience.
- Provide technical support and troubleshooting for Oracle CX Service Cloud modules.
- Develop and deliver training sessions for end-users to ensure effective utilization of the system.
- Monitor system performance and implement improvements to optimize efficiency.
- Stay updated with the latest Oracle CX Service Cloud features and best practices.
Qualifications:
- Bachelor s degree in computer science, Information Technology, or a related field.
- Proven experience with end-to-end implementation of Oracle CX Service Cloud and its modules.
- Strong understanding of customer service processes and best practices.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Strong communication and interpersonal skills.
- Oracle CX Service Cloud certification is a plus.
