Tasting Room Representative, Napa Cellars

The Tasting Room Representative is responsible for greeting and hosting tasting room guests. The Tasting Room representative is a passionate individual, excited about Trinchero Family Estates portfolio of wines and happy to ensure a memorable experience for our guests.

Essential Functions:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Provide excellent customer service in all areas: welcome guests, educate and present portfolio
• Conduct tours and private tastings
• Promote the sale of wines and drive new memberships to the Wine Clubs
• Perform sales transactions using POS Systems
• Collect names and email addresses for future contact
• Stock supplies, maintain displays in retail areas

Qualifications:

• Education: High School diploma or equivalent required
• Experience: 2 or more years’ experience in winery hospitality selling wine products or related field preferred
• Strong professional customer service skills
• Excellent verbal and written communication skills
• Enthusiasm for wine in general and Trinchero Family Estates and its products in particular
• Experience with register/POS systems preferred
• Relaxed, friendly and professional demeanor
• Able to interact effectively with wide range of contacts, i.e. the public, co-workers and members of other departments
• Strong analytical and math skills

Working Conditions:

• Regular working schedule to include weekends and holidays
• Long and irregular hours during peak seasons and/or special events
• Moderate to heavy physical work (moving wine cases and retail supplies, setting up for special events)
• Work site may be any one of Trinchero Family Estates’ facilities
• Standing for long periods of time (8 hours per day)
• Carrying case(s) of wine to customer’s vehicle after purchase
• Ability to lift at least 50 pounds (case of wine)

Salary Range: $22.05 - $26.95

The starting pay will be based on several factors, including but not limited to experience, training, education, and geographic location. TFE offers a comprehensive benefits package that includes medical, dental, vision, life insurance coverage, disability benefits, PTO, wellness programs and fertility and family building benefits. We also provide a 401(k) plan where TFE may make a discretionary profit-sharing contribution.

Trinchero Family Estates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Trinchero Family Estates complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.