What are the responsibilities and job description for the IT Technical Support Analyst Intern (Onsite) position at Trinidad Benham?
Job Description
Job Description
Description
The Technical Support Analyst Intern will gain experience providing various computer systems administration and support tasks, including supporting corporate help desk function, documenting, testing, and maintaining computer equipment and systems. Answers questions or resolves computer problems for employees in person, via telephone, or electronically. Interested in computer-based information systems.
Key Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Sets up equipment (computer / phone) for new hires and employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Supports employees with desktop computer, phone, laptop, software, hardware and or printer requests.
- Answers questions or resolves computer problems for employees in person, via telephone, or electronically.
- Diagnoses, research, and resolve software-related problems.
- Manages records of company IT inventory and equipment.
- Documents help desk procedures, user guides, and knowledge base.
- Manages the ticket queue and email requests, assess the severity of IT requests and coordinates referrals to appropriate technical, professional, or service personnel for service, repair, or training.
- Installs and upgrades software or hardware.
- Evaluates and installs patches.
- Performs system backups and recoveries as needed.
- Provides administrative support to the IT department, for example, scanning invoices, filing, copying, and assistance with documentation retrieval.
- Performs other duties as assigned by project leader or management.
Skills, Knowledge and Expertise
EDUCATION AND FORMAL TRAINING :
KNOWLEDGE, SKILLS, AND ABILITY :
