Customer Operations Manager

TrinityRail is searching for a Customer Operations Manager based at the Cartersville, GA campus. The Customer Operations Manager collects inputs from Sales, Customer Delivery Manager, Fleet Manager and Engineering to be packaged together for execution by Operations at a Maintenance facility.

What You'll Do:

·         Responsible for managing order intake and preparation.

·         Follow the service level commitments as set forth by customer.

·         Serve as the point of contact for project preparation.

·         Create, review, and deliver all documents prior to order execution.

·         Develop standard operating procedures for all customer-facing processes.

·         Monitor and report KPIs.

·         Participate in weekly calls with corporate regarding plant activity and car flow updates.

·         Ensure accurate initial status of cars in Railcar Rx.

·         Prepare initial project schedule with milestones and deliver to customer.

·         Manage all enroute and inbound inspection processes.

·         Manage the Revenue forecasting.

·         Supervise 3-10 employees directly.

·         Develop alternate method(s) for digitizing car documentation.

·         Ability to handle challenging conversations (internally and externally), by creating workable solutions for the Customer and Business

·         Be a Change Agent across the team in support of delivering our overall strategic plan.

·         Develop core Customer Management skills including rail industry technical acumen.

·         Develop strong external relationships enabled through internal collaborative relationships across production,  operations, quality and engineering.