What are the responsibilities and job description for the Customer Service Rep position at Trinity Employment Specialists?
Call Center Representative
Monday through Friday
8am to 5pm
Pay $15-$19hr
Job Summary:
Schedules appointments, answers phone calls and transfers calls to appropriate departments. Responsible for entering patient data for scheduling purposes. Informs patients of needed documentation, fees, and other relevant information for appointment.
Essential Duties & Responsibilities:
• Provides professional customer service when addressing patient needs.
• Responsible for scheduling patient appointments for all Morton sites.
• Responsible for answering phone calls and transferring calls to the appropriate departments as needed.
• Responsible for verifying and accurately inputting relevant patient information for scheduling purposes into the electronic health record.
• Informs patients of needed documentation, fees and other pertinent information necessary for patient appointment.
• Performs other related duties as assigned.
Job Qualifications:
• High School Diploma / GED required
• Bilingual English/Spanish preferred
• Ability to work in a fast-paced environment
• Knowledge of commonly used concepts, practices and procedures in a call center environment
• Experience with EHR preferred
• Phone etiquette knowledge and skills
• Ability to work independently as well as part of a team.
• Demonstrated ability to work effectively with staff and the public.
• Good oral and written communication skills.
• Ability to multi-task and manage multiple projects
• Professional appearance and demeanor
• Required to maintain a high level of confidentiality.
Working Conditions:
• Work is performed in a cubical-office environment
• Must be able to lift a minimum of 15 pounds; and occasionally up to 25 pounds
• Must be able to sit and stand for extended periods of time.
• Possess the ability to bend, lift, and climb stairs.
• Work may involve some exposures to operating circumstances that require following standard or prescribed safety precautions.
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* Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
* Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
* Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
* Check to ensure that appropriate changes were made to resolve customers' problems.
* Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
* Determine charges for services requested, collect deposits or payments, or arrange for billing.
* Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
* Refer unresolved customer grievances to designated departments for further investigation.
* Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
* Review insurance policy terms to determine whether a particular loss is covered by insurance.
* Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
* Solicit sales of new or additional services or products.
* Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
* Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
* Order tests that could determine the causes of product malfunctions.
* Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Salary : $15 - $19
