Switchboard Operator

Job Title: Switchboard Operator

Location: Tulsa, OK

Hours- 8am to 5pm

Pay rate $15-$20hr

Position Overview: We are looking for a skilled Switchboard Operator to manage a telecommunications system and serve as the first point of contact for incoming calls. The ideal candidate will have excellent communication skills, a professional demeanor, and the ability to handle multiple tasks efficiently.

Responsibilities:

• Answer and direct incoming calls promptly and courteously.
• Transfer calls to appropriate departments or individuals as needed.
• Provide information to callers about the company and its services.
• Take messages accurately and relay them to the appropriate person in a timely manner.
• Operate and maintain the switchboard equipment efficiently.
• Monitor and respond to voicemail messages promptly.
• Assist with administrative tasks as assigned, such as sorting mail or data entry.
• Maintain a clean and organized work area.

Requirements:

High school diploma or equivalent.

Previous experience as a switchboard operator or in a similar role preferred.

Excellent verbal communication skills and a pleasant phone manner.

Ability to multitask and prioritize tasks effectively.

Proficiency in operating switchboard equipment and basic office software.

Strong attention to detail and accuracy.

Ability to work independently with minimal supervision.

Professionalism and reliability.

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high school diploma

Previous experience as a switchboard operator or in a similar role preferred. Excellent verbal communication skills and a pleasant phone manner. Ability to multitask and prioritize tasks effectively. Proficiency in operating switchboard equipment and basic office software. Strong attention to detail and accuracy. Ability to work independently with minimal supervision. Professionalism and reliability.

* Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
* Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
* Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.
* Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
* Observe signal lights on switchboards, and dial or press buttons to make connections.
* Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
* Provide assistance for customers with special billing requests.
* Keep records of calls placed and received, and of related toll charges.
* Update directory information.
* Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.
* Promote company products, services, and savings plans when appropriate.
* Provide relay service for hearing-impaired users.
* Interrupt busy lines if an emergency warrants.
* Consult charts to determine charges for pay-telephone calls, requesting coin deposits for calls as necessary.
* Perform clerical duties such as typing, proofreading, and sorting mail.
* Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
* Calculate and quote charges for services such as long-distance connections.

Salary : $15 - $20