What are the responsibilities and job description for the Intake Coordinator - Outpatient Psychiatry (potential remote) position at Trinity Health - IHA?
POSITION DESCRIPTION :
Provides front line support to the Outpatient Psychiatry and Counseling Center through the performance of phone screenings, assigning prospective patients to therapists and physicians, patient phone calls and assisting occasional walk-in clients. Assists with maintenance of the intake database and monthly reports on intake activity. Performs other duties as needed.
ESSENTIAL JOB FUNCTIONS :
Intake Responsibilities :
- Under general direction of the Practice Manager or designee, provides intake services to callers and walk-ins requesting outpatient mental health, chemical dependency or psychoeducational services; schedules appointments for appropriate callers.
- Triage urgent / emergent phone calls, sending to required staff if appropriate. Offer support and guidance via phone, following emergency protocols as designated by office.
- Assists in coordinating available appointment times and skills of clinical staff with callers qualifying for services at the Outpatient Psychiatry and Counseling Center.
- Supports other offices requiring mental health support via scheduling appointments directly with PCP and / or staff, managing and triaging appropriate referrals for clinic and assigning to designated providers.
- Assists in maintaining intake logs, enters demographic data on cases new to the clinic into intake database, prepares monthly / periodic reports of intake service requests / actions, customer satisfaction and related process and outcome variables.
- Monitors clinic work queues, waitlists and recall lists daily, ensuring compliance.
- Compiles and forwards all required information for prior authorizations to appropriate parties to ensure medications are received and accurately filled in a timely basis.
- Manages and maintains therapy and physician schedules, appointment types, admin time, etc., reorganizing and / or rescheduling as needed.
Reception Responsibilities
Administrative Assistant Responsibilities :
Other Responsibilities :
ORGANIZATIONAL EXPECTATIONS :
MEASURED BY :
Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.
ESSENTIAL QUALIFICATIONS :
EDUCATION : High School graduate or equivalent; additional education in social work, psychology or similar field is preferred.
CREDENTIALS / LICENSURE : None
MINIMUM EXPERIENCE : Minimum one year medical office experience as a Medical Receptionist or Medical Secretary.
