Patient Accounts Specialist

Job Summary:

A Patient Accounts Specialist for Physician Services functions as a medical coder, insurance specialist, financial counselor, and an accounts receivable clerk. Responsible for the counseling of patients prior to, during and post treatments to ensure that the account gets paid. Reviews all charges for coding accuracy, must have an understanding of billing, secondary and tertiary insurances, assists with patient registration is needed, and schedules and preauthorizes procedures and surgeries as needed.

Job Duties:

• Greet patients with a positive, friendly attitude
• Update patient information in electronic practice management system, such as demographics, insurance and meaningful use criteria.
• Obtain any needed consents, and insurance/payment authorizations Electronically verify specific insurance eligibility and obtains benefit information from carriers
• Collect and post any co-payments or time of service payments.
• Schedule needed office appointments
• Scanning of documents into the electronic health record
• Cover’s front desk registration duties when needed
• Enters/reviews charges on daily basis including CPT, ICD-9 coding, modifiers to assure all costs associated with the patient’s visits are captured.
• Notifies the provider when patient chart completion is non-compliant.
• Upload reviewed superbills to Athena RCM

Minimum Skills, Experience and Educational Requirements

• High school graduate with courses in business, computers, bookkeeping and accounting, or comparable experience.
• One year of physician practice office experience preferred.
• Specific experience with medical insurance billing, coding, scheduling, and payment procedures desired.
• CPC certification preferred.
• Possess and demonstrate the necessary communication skills, initiative, tact, diplomacy and resourcefulness, dependability and judgment to perform the extreme variety of duties with this position.
• Ability to shift focus quickly and effectively from one job function to another, and deal with frequent interruptions, while staying on track.
• Command of English language with good spelling, punctuation and grammar skills.
• Pleasant speaking voice with the ability to communicate well with the public. Able to work as part of a productive, energetic and enthusiastic team.
• Must be precise, concise and concentrate on details.
• Ability to solve problems and seek resolutions.

Critical Demands of the Job

Moderate physical effort (Lift/carry up to 45 lbs). Must be able to sit approximately 70% of the day as required. Must be able to type/keyboard at least 60% of the day as required. Must be able to open file cabinet drawers using push/pull force.

Small work area with lots of activity. May be exposed to infections and contagious diseases. Contact with patients under wide variety of circumstances Occasional stress due to multiple calls and inquires.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.