Call Center Operator

Come join the Patient Food Services team at Saint Francis Hospital, part of Trinity Health Of New England! We are a member of the nationwide Trinity Health family, bringing compassionate care to our communities.

Position Purpose:

This position assists the department in the clerical aspects of preparation for patient meal service through accurate menu processing and assisting patients with menu selection.

What you will do:

• Solves customer problems, treats customer with dignity and respect.

• Acknowledges customer and responds quickly to customer needs.

• Conduct demonstrates compliance with and reporting of suspected violations of all relevant laws, regulations compliance policies & procedures, and the CODE OF CONDUCT.

• Demonstrates the ability to assess and interpret age appropriate data about the patient’s status in order to identify age-specific needs and provide the care needed.

• Process Room Service customer orders, including patient/family initiated orders and those patients needing assistance.

• Provides assistance with tray assembly as needed.

• Perform all work in a safe and sanitary manner. Maintain all workstations in a neat and organized manner.

• Follow safety policies and procedures included but not limited to: using two patient identifiers, washing or sanitizing before and after going into patient rooms, delivering to isolation patients following proper signage and directions for the isolation precautions, and following diet orders set in place by doctors.

Environmental and Working Conditions:

• Candidate must be able to accurately enter meal orders into computer software, must be able to focus in a busy and fast-paced environment. Must also be flexible in order to cooperate and appropriately respond to changes in workload.

• This position will be working in the diet office the majority of their shift with periods of time in the kitchen on the patient tray line. Position may also be required to visit patient rooms as necessary to take patient’s meal orders. Uses a computer, tablet, phone, and copier

Minimum Qualifications:

• High School Diploma or equivalent

• Related experience or education demonstrating knowledge of normal and modified diets and the Carbohydrate Counting and Protein Exchange Systems preferred.

• Previous networked computer experience preferred.

• Basic typing skills

• Good verbal communication skills

• Ability to work independently and complete assignments in a timely manner.

• Must be able to stand for long periods of time (up to 2 hours)

• Must be able to sit for long periods of time (up to 6 hours).

Position Highlights and Benefits

• Per Diem- Rotating Shift

• Our Mission and Core Values

• Career growth and advancement potential

• Award-winning Patient Access Department

Ministry/Facility Information

Trinity Health Of New England is an integrated health care delivery system that is comprised of world-class providers and facilities dedicated to full spectrum preventative, acute, and post-acute care. We aim to deliver top level care to increase our community's overall health at lower costs. While we serve nearly 3 million people, we are proud to be a part of a national system that focuses on putting our patients first and having the best colleagues to do so.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.