What are the responsibilities and job description for the Front Desk Representative - Patient Registration position at Trinity Health Of New England?
Position Purpose
The Front Desk Representative is the person who controls the patient and workflow at the clinical site for Same Day Surgery.
What you will do
Greets patients/visitors to the medical practice in a pleasant, professional and efficient manner, and ensures that the wait period is comfortable. Schedules patient appointments for the practice and patient referrals.
Processes calls to ensure patients/customers are transferred to the appropriate staff member/provider in a timely manner.
Assists with the preparation of grant information and materials
Prepares and maintains patient’s medical records. Obtains accurate registration and insurance information. Ensures all pre-certifications and referrals are done in a timely manner.
Ensures immediate resolution of problems, concerns and complaints of patients, families, visitors, co-workers, medical professionals and the public.
Minimum Qualifications
High School diploma or equivalent required.
College coursework in the secretarial or medical sciences preferred.
Minimum of one year experience working in a physician’s office required, preferably in a similar capacity.
Familiarity with medical terminology required.
Position Highlights and Benefits
Full time 40hrs Mon-Fri 7:00a-3:30p
Our Mission and Core Values
Great benefits and Health Insurance Coverage starting day 1
Ministry/Facility Information
Saint Mary’s Hospital is a Catholic, not-for-profit, acute care, community teaching hospital that has served Greater Waterbury since 1909. Licensed for 347 beds, Saint Mary’s is designated as a Level II Trauma Center, offers award-winning cardiac and stroke care. We house the region’s only pediatric emergency care unit and was the first to introduce the daVinci® Robotic Surgery System.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
