What are the responsibilities and job description for the Message Center Operator position at Trinity Health Of New England?
Positions Purpose
Saint Francis Hospital and Medical Center a member of Trinity Health Of New England is looking for a Message Center Operator to join our team of mission-driven healthcare innovators.
You Will Be Responsible For:
- Operates multiple-line telephone console in a regional hospital switchboard to answer, transfer and relay incoming telephone calls and place outgoing calls.
- Operates public address system as requested.
- Identifies and responds to “code” situations.
- Provides routine approved patient information to callers and refers other inquiries to supervisor.
- Provides excellent customer service to all callers.
- Contacts security as request by employees or visitors in need of escorts to parking or in response to other assistance.
Minimum Requirements:
- High School Diploma or Equivalent
- One (1) year experience answering telephones as the primary job responsibility. Telephone Message Center and/or Hospital Operator experience a plus.
- Work requires the analytical ability to gather and interpret data in situations where the information or problems are not overly difficult or complex.
- Excellent listening, verbal and written communication skills. Accurate typing and spelling skills mandatory. Multi-lingual a plus.
- Work requires the ability to exchange information on factual matters, explain hospital policies and / or relay messages to appropriate personnel. This type of interaction requires courtesy and tact when dealing with patients, visitors, and / or hospital employees.
Highlights
- Full Time - 40 hours - Sunday - Thursday 3:00pm - 11:30pm
- Become a valued member of an excellent, dedicated health care team
- Competitive Benefits Package effective on first day
- Generous shift differentials
Facility Information
Saint Francis Hospital is committed to exceeding the expectations of our patients and families by providing world-class service in a progressive, people-centered, compassionate health care environment. We are licensed for 617 beds and 65 bassinets, are a major teaching hospital and the largest Catholic hospital in New England.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
