What are the responsibilities and job description for the Office Coordinator - Neurology position at Trinity Health Of New England?
Position Purpose:
The Practice Coordinator is responsible for leading the administrative and clinical-support staff while providing support to the Practice Management team. They will be responsible for ensuring that the team is providing excellent customer service and patient care.
What you will do:
- Ensures the medical practice team is adhering to all policies and procedures.
- May have to fill in for absentee staff, such as Medical Receptionists.
- Acts as a liaison between staff, clinicians, and management.
- Will be the point of contact for guidance on functions for medical administrative and clinical personnel when the Practice Manager is unavailable.
- Informs staff and Provider PTO to other Practice Managers to ensure office coverage for staff during days off and vacations. Utilizes universal float pool and communicates with other Practice Coordinators to obtain coverage
- Works with clinical staff to ensure timely responses to patient requests such as prescription refills, returned patient phone calls, etc.
- Oversees pre-op assessment, workflow, and surgical/procedural scheduling.
- Maintains an open line of communication with Providers, staff, and Management to maintain an effective and efficient work environment.
Minimum Qualifications:
- High School Graduate: additional business or Associate’s degree desired.
- Minimum of 2 – 3 years of experience in a physician’s office required. Prior experience with patient management computer systems desired. Good understanding of medical terminology. Knowledge of all Microsoft Office programs, including Outlook email and calendar
- Strong oral, written and interpersonal communication skills required. Demonstrated ability in leadership and managing a team.
- Ability to effectively prioritize and execute tasks in a fast-paced environment. Excellent organization and communication skills required.
Position Highlights and Benefits:
- Day shift
- Great benefits
- Competitive pay
- Mission-Driven Team Environment
We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
