What are the responsibilities and job description for the Registration Representative position at Trinity Health System?
DUTIES/RESPONSIBLITIES:
- Provides for prompt and effective internal and outgoing communication services for the Hospital staff and inpatients.
- Collects accurate information for registering inpatient admissions, emergency services and outpatients for services.
- Provide for communications through the PBX console by answering incoming calls, transferring calls, and use of the intercom system as needed.
- Acts as receptionist for the ESD and for inpatient and outpatient services.
- Initiates, transmits and contributes accurate information in a timely and confidential manner.
- Maintains the dignity and confidentiality of the patient and responds to their empathy, as well as observes the patient’s rights at all times.
- Required to demonstrate the knowledge/skills necessary to provide care or service based on physical, psychosocial, educational, safety and related criteria appropriate to the needs of the patients served.
- Performs other duties within the department as necessary.
- High School diploma required.
- Previous Hospital experience preferred.
- Knowledge of insurance regulations preferred.
- Cooperates well with other staff and management personnel.
- Must have flexibility in accepting varied hours and shifts according to the needs of the department.
- Balances the need to complete individual work with overall team, department, or hospital needs and goals.
- Demonstrates a commitment to meeting patients’ needs and expectations.
- Projects a professional appearance at all times.
