What are the responsibilities and job description for the Volunteer Coordinator position at Trinity Hospice?
Job Summary:
The Volunteer Coordinator (VC) has the overall responsibility for our office’s volunteer program. Volunteers must be used in day-to-day administrative and/or direct patient care roles that meets the needs of the patient and family/caregivers. The VC is responsible for recruiting, training, retaining and supervising volunteers.
What You Will Do Every Day:
- Maintains documentation that demonstrates viable and ongoing efforts to recruit and retain volunteers
- Provides training and orientation that is consistent with hospice industry standards and compliance with all local, state and federal laws.
- Maintains a written description of in-service training provided during the previous 12 months.
- Assesses and maintains documentation of volunteers skills and competencies.
- Provides guidance related specifically to individual responsibilities.
- Maintains documentation of the cost savings achieved through the use of volunteers including identification of each position occupied by a volunteer; work time spent by volunteers occupying those positions; estimating the dollar costs the Agency would have incurred if paid employees occupied the position.
- Ensures volunteers provide day-to-day administrative and/or direct patient care services in an amount that at a minimum, equals 5% of the total patient care hours of all paid hospice employees and contact staff.
- Ensures volunteers document to prove the value of work being done for patients and families.
- Participates in the care planning process; documents on the Plan of Care (POC) for all patients receiving volunteer services; reviews and documents on the individualize POC as frequently as the patient’s condition requires but no less frequently than every 15 days.
- Collaboratively develops and maintains policies specific to the volunteer program.
- Ensures volunteers are aware of and in agreement with their duties and responsibilities; who to report to if they need assistance and instructions regarding performance of their duties and responsibilities.
Education, Experience, and Certifications Needed:
- High School graduate, with being a graduate of an accredited college/university being preferred.
- Experience in recruitment & management of hospice volunteers preferred.
- Ability to establish and maintain effective working relationships with Interdisciplinary Group (IDG) and the community.
- Must have reliable transportation and valid auto insurance, as well as a current drivers license.
