What are the responsibilities and job description for the SWITCHBOARD OPERATOR position at Trinity Hospitals?
- POSITION SUMMARY
- Responsible for the operation of a centralized telephone system. Responsible for answering and directing all telephone traffic for Trinity Health, paging physicians and personnel, initiating emergency codes, ensuring emergency codes are coordinated according to the nature of the emergency, overhead paging for emergency codes, and monitoring alarms and video cameras. The Communications Specialist should have the ability to answer constant telephone calls and repeatedly page individuals, transfer calls, and assist callers throughout the course of the shift. Responsible for managing all calls promptly and courteously to ensure a positive experience for all who contact Trinity Health. The Communications Specialist must be able to work efficiently with frequent interruptions.
- MINIMUM QUALIFICATIONS AND REQUIREMENTS
- Licenses and Certifications Required
- None
- Educational Requirements
- High School Diploma or equivalent preferred
- Experience Requirements
- Previous customer service skills required
- Previous experience with multi-line phones preferred
- Special Skills or Training Requirements
- Exceptional communications skills required
- Excellent active listening skills
- Excellent speaking voice
- Microsoft Office experience preferred
- Computer skills
- Must have good typing skills
- Knowledge of basic office equipment, such as printers and fax machines
- Flexibility required
- Ability to work well under pressure
- Ability to follow directions and guidelines
- Exceptional organizational skills
- Licenses and Certifications Required
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