Description

The Customer Engagement (CE) team is rapidly evolving within Trinity Insights and Analytics and is looking to create a “bench” of Customer Engagement talent to help accelerate growth. These roles will support the CE Leadership on delivering client engagements and services. The focus of Customer Engagement is to use data, insights and strategy to empower our clients to use customer engagement to achieve their intended outcomes. Trinity has an industry leading data platform and tools that can accelerate the ability to action data by predicting the “NBA” for both the F2F and the NPP channel(s) and ultimately bringing together to achieve integrated Customer Engagement Orchestration. Combining industry leading data, benchmarking, insights, methods and approaches with “NBA” orchestration positions Trinity to effectively consult and guide our clients to improved impact using omnichannel.

These role(s) will be client facing and would be responsible for supporting leadership team (LT) with new business development efforts (e.g. pitch decks, proposals, etc.), delivering key engagements and evolving the product and service offerings so that Trinity continues to grow.

Trinity is seeking an individual(s) who are skilled applying insight and analytics to solve customer challenges, has an intermediate understanding of digital/pharma marketing and is able to provide excellent day to day project management. These role(s) will be cross trained to support the breadth of Customer Engagement services including patient finding, HCP segmentation, Customer Engagement/omnichannel roadmaps, benchmarking and org design, activation and engagement plans, optimization of omnichannel plans and performance analytics and reporting related activities.

These role(s) will work closely with the Customer Engagement LT to create new solutions, embed and expand current offerings and scale the business initially focused on HCPs and over time, expanding to include patients, payers and geographies beyond the US.

Qualifications

· Omnichannel/Customer Engagement experience (3-5 years)

· HCP marketing and analytics experience

· Demonstrated ability to collaborated cross-functionally

· Ability to project manage and meet commitments and timelines

About Us

With 25 years of expertise, a best-in-the-business team and unrivaled access to data and analytics, Trinity Life Sciences is a modern partner to companies in the life sciences industry. Trinity combines strategy, insights and analytics to help life science executives with clinical and commercial decision-making.

Trinity is humbled to work with over 300 active clients, including the top 35 biopharma companies in the world, as well as mid-tier and biotechs, and dozens of leading medical device, diagnostic, and related companies. In 2023, the company worked on 75% of all new drug launches and provides ongoing, in-depth, high-value thought leadership that helps shape the industry.

With 1,300 employees and 11 offices around the globe, Trinity continues to grow both organically and through acquisitions. These acquisitions included BluePrint Research Group, CBPartners, TGaS Advisors, Bell Canyon, and D Cube Analytics, the latter of which dramatically leap-frogged Trinity to the leading provider of go-to-market analytics and AI to biopharma companies. Trinity has also entered into transformative partnerships with Bain & Company and Havas Health & You that have strategically advanced Trinity’s mission to revolutionize the pharmaceutical commercial model.

Ultimately, we know that every decision our clients make impacts a life, and when we help our clients achieve their goals, the world benefits. To learn more about how Trinity is elevating the industry and driving evidence to action, visit TrinityLifeSciences.com.

 A reasonable estimate of the current range is $115,000-$145,000.. In addition to your base salary, you will also be eligible for an annual discretionary performance bonus.

Trinity’s Commitment to Diversity, Equity & Inclusion

Trinity Life Sciences is an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. Trinity is committed to the principles of diversity, equity, and inclusion and to providing employees with a work environment that is free of discrimination and harassment. All employment decisions at Trinity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, disability, ethnicity, gender identity or expression, family, parental, or veteran status, and/or any other status based on identity or that is protected by the laws or regulations in the locations where we operate. Trinity will not tolerate any form of discrimination or harassment and encourages applicants of all ages and identities.

For more information about Trinity’s commitment to diversity, equity, and inclusion, you can visit our website.

Salary : $115,000 - $145,000