Ground Operations Manager

At Trinity Medical Solutions, we provide logistics support and life-saving transportation for organ donations, and transplantation teams dedicated to saving lives! Our mission is to deliver safe, reliable, and time-sensitive logistics solutions that directly support the transplant community. As a trusted partner and the nation’s largest organ donation and transplantation logistics provider, our mission is clear: we aim to positively impact lives every day!

Joining Trinity means becoming part of a purpose-driven team that values innovation, collaboration, and excellence. Are you a professional logistics Operations Manager, who thrives in a fast-paced, mission-driven environment? Join our dedicated team as a Ground Transportation Manager and be part of an organization that positively impacts lives every day!

Work Location: Trinity Corporate Office, 4100 W Galveston St #4, Chandler, AZ 85226

Schedule: Full-time, hours are variable often exceeding 40 hours per week

Compensation: $85k to $95k, depending on experience

How You Will Be Rewarded as a Ground Operations Manager

• Benefits: Medical (Cigna), Dental, Vision, 401k (5% match w/immediate vesting), HSA & FSA, employer paid Life & AD&D benefits, and Tuition Reimbursement
• Sick Time: Employer paid sick time
• PTO: Generous paid time off and holiday pay

Key Responsibilities of a Ground Operations Manager

• Leadership & Team Management
• Lead and manage a team of Ground Operations Supervisors and W2 drivers across multiple locations.
• Recruit, hire, onboard, and train drivers in collaboration with supervisors.
• Conduct performance evaluations and provide ongoing development opportunities for the team.
• Operational Excellence
• Plan and direct day-to-day ground transportation activities to ensure safe, on-time service.
• Optimize vehicle and personnel allocation to maintain operational efficiency.
• Oversee fleet management, including maintenance schedules and vehicle acquisition planning.
• Ensure compliance with company policies, regulatory requirements, and safety standards.
• Customer Service & Quality
• Collaborate with the operations team to resolve service issues and improve the customer experience.
• Investigate service complaints and ensure customer satisfaction.
• Assist with the onboarding of new customers requiring ground transportation services.
• Communication & Collaboration
• Actively participate in weekly operations meetings and collaborate cross-functionally to improve service delivery.
• Communicate effectively with internal and external stakeholders across multiple channels.
• Additional Responsibilities
• Perform driver duties, including medical team transport, organ delivery, and specimen transport as needed.
• Gain familiarity with medical terminology related to donation and transplantation.

Qualifications & Skills of a Ground Operations Manager

• Bachelor’s degree required, or 5 years of experience in logistics, aviation, or transportation fields.
• Previous supervisory or management experience is required.
• Strong leadership abilities with experience managing remote teams.
• Excellent organizational, written, and verbal communication skills.
• Knowledge of medical terminology related to donation and transplantation is preferred.
• Valid state driver’s license with a clean driving record.
• Strong decision-making and problem-solving abilities.
• Ability to thrive under pressure with changing priorities.
• Integrity, initiative, flexibility, and teamwork are essential traits.

Why Join Trinity Medical Solutions?

• Purpose-Driven Work: Directly contribute to life-saving initiatives
• Career Growth: Gain experience in the medical transport and logistics industry
• Comprehensive Benefits: Competitive compensation and benefits
• Collaborative Culture: Join a dedicated team committed to excellence and innovation

At Trinity Medical Solutions, you will find more than just a job, you will find a career filled with purpose, growth, and a community dedicated to making a difference.

If you're looking for an opportunity to make a meaningful impact while enjoying a rewarding career, apply today!