What are the responsibilities and job description for the Customer Experience Coordinator position at Trinity Packaging Supply?
Job Description
As a Packaging Supply Operations Specialist, you will be responsible for managing the day-to-day activities related to order fulfillment, customer communication, and supply chain management. You will work closely with our internal teams to ensure smooth order processing and timely delivery of packaging supplies.
Your responsibilities will include:
- Process purchase orders according to customer requirements and inventory levels.
- Obtain order confirmations from suppliers and communicate with customers.
- Work with our order fulfillment specialist to obtain tracking information and updated ETAs.
- Manage relationships with suppliers, customers, and internal stakeholders.
- Provide daily support for customers, including operations, accounting, and other departments as needed.
- Resolve order problems in a timely manner and escalate as necessary.
Requirements
To succeed in this role, you will need:
- A minimum of 3 years of experience in customer service-related roles.
- Proficiency in Microsoft Office (Word and Excel) and Google Docs.
- Experience with Enterprise Resource Planning (ERP) systems.
- Creative problem-solving skills and excellent verbal and written communication skills.
- Ability to work independently with minimal supervision and manage multiple priorities.
