What are the responsibilities and job description for the Order Fulfillment Specialist position at Trinity Packaging Supply?
About Trinity Packaging Supply
We are a dynamic and innovative company that is pushing the boundaries of what is possible in the packaging industry. Our team is driven to win and is committed to delivering exceptional results.
We are seeking a highly skilled Customer Service Representative to join our team. This is a once-in-a-lifetime opportunity to work for a company that is disrupting an entire industry and play a key role in that success.
The ideal candidate will have a minimum of 3 years of experience in Customer Service related roles and possess excellent verbal and written communication skills, organizational skills, time management, and attention to detail.
A major part of this role involves working closely with the order fulfillment specialist to obtain tracking information and updated ETAs. You will also be responsible for managing day-to-day activities for all orders, including communication with suppliers, customers, customer service, and supply chain teams as needed.
You will also provide daily support for customers, serve as a resource for new products, services, and communication, and resolve order problems in a timely manner.
We offer a comprehensive compensation package, including a competitive base salary and a range of benefits, such as medical, dental, and vision insurance, vacation, sick & holidays, 401k with employer 3% contribution, group term life insurance, voluntary life insurance and voluntary Short-Term Disability plan, office game areas, free snacks and drinks, and gym membership.
Key Responsibilities
- Process purchase orders according to customer requirements and inventory requirements in the ERP system
- Obtain order confirmations from suppliers and communicate with customers
- Work closely with the order fulfillment specialist to obtain tracking information and updated ETAs
- Manage day-to-day activities for all orders, including communication with suppliers, customers, customer service, and supply chain teams as needed
- Provide daily support for customers, serve as a resource for new products, services, and communication, and resolve order problems in a timely manner
