Help Desk Support

Founded in 1999, Trinity School for Children has been serving the Tampa Bay area for twenty-five years. We take pride in collaborating with students aged infant through 8th grade, to form citizens that improve society. You can learn more about us here: https://trinitysfc.org/about

Trinity seeks a dedicated individual for a full-time, 40-hour Help Desk Support position, with scheduled hours between Monday and Saturday. This position may be eligible for overtime during peak times and for special events.

Location

2402 West Osborne Ave Tampa FL 33603

Essential Job Responsibilities but not limited to:

• First responder to IT-related issues across the campus

• A significant portion of the job will be repairing devices

• Maintaining and documenting an asset management system

• Install and offer support for student and staff applications

• Creating and maintain user account databases

• Maintain desktop and laptop configurations

• Assisting departments with the setup of special events during and after regular school hours

• Assisting with student content filtering, student rostering, and student information systems such as Facts, Synergy, Blackbaud and Canvas

• Providing clear communication verbally and in writing to staff and students on related technical issues

• Work with supervising IT staff - outside consultants

Requirements

• Device repair experience on Chromebooks, iPads, Mac laptops, and window workstation platforms

• Analytical and problem-solving abilities with attention to detail

• Ability to research PC issues and products as required, utilizing various resources

• Local travel to school venues and supplies pick up in the surrounding area at times

Physical Requirements

• Able to stand, walk, sit, use hands, stoop, kneel, crouch, sit on the floor, lift and/or move up to 50 pounds
  

• Ability to push mobile laptop carts between different campus building locations

• Ability to transport and climb ladder

Preferred qualifications, capabilities, and skills

• Basic understanding and troubleshooting of networking, TCP/IP, DHCP, DNS

• Mobile device management experience

• Printer setup and troubleshooting

• Experience with Mac OS, Windows, IOS, and ChromeOS

• Hardware Certifications: ACMT, ACT, CST, A

• Familiarity or experience with Google Workspace

• Proficiency in common business software Word, Excel, PowerPoint and Google’s correlated applications

Benefits

• 401(k)

• Dental insurance

• Health insurance

• Vision insurance

• Paid time off

• Short term & long term disability

• Life Insurance