What are the responsibilities and job description for the Team Member/Customer Service position at Trinity Solutions?
Job Summary:
We are seeking a friendly and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing excellent service to our customers, handling inquiries, and ensuring customer satisfaction. The ideal candidate will have experience in the food industry and possess strong communication and problem-solving skills.
Responsibilities:
- Greet customers in a friendly and professional manner
- Assist customers with their inquiries, orders, and concerns
- Provide product information and recommendations
- Process sales transactions accurately using cash handling procedures
- Maintain cleanliness and organization of the store
- Follow food safety guidelines to ensure the quality and freshness of products
- Operate the Aloha POS system to process orders and payments
- Collaborate with team members to achieve sales targets and provide exceptional service
- Handle customer complaints or issues with patience and professionalism
- Upsell products and promotions to increase sales
Experience:
- Previous experience in a customer service role, preferably in the food service or restaurant industry
- Strong communication skills, both verbal and written
- Basic math skills for cash handling and order processing
- Knowledge of retail math principles is a plus
- Familiarity with food safety regulations and practices
- Ability to work in a fast-paced environment while maintaining attention to detail
- Proficiency in using the Aloha POS system is preferred but not required
If you are passionate about providing exceptional customer service, have a background in the food industry, and enjoy working in a team-oriented environment, we would love to hear from you. Apply now to join our dedicated team of Customer Service Representatives!
Job Type: Full-time
Pay: $18.20 - $21.92 per hour
Benefits:
- Paid sick time
- Paid training
- Referral program
Shift:
- 8 hour shift
Ability to Relocate:
- Liverpool, NY 13088: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18 - $22