Position Description:

Trinity Valley School seeks a full-time Systems and Support Manager to join the TVS faculty beginning in the summer of 2025.

The Systems and Support Manager will be primarily responsible for technology systems and support across the school. They will manage many of the school's cloud-based systems, the local network and security, and will manage helpdesk responsibilities such as hardware and software troubleshooting, device refreshes, printer management, break-fix device repairs, classroom A/V, and asset management.

As a part of the Technology Team, the Systems and Support Manager works to ensure that systems are optimized for functionality and security and that all hardware is working well across campus. The Systems and Support Manager will manage and collaborate with the Technical Support Specialist to maintain a high quality of support throughout the school in hardware, software, AV, networking, and security.

TVS partners with an MDR vendor for cybersecurity and a NaaS vendor for networking. The Systems and Support Manager will work closely with these partners on security, business continuity, and timely resolution of any issues.

System responsibilities will include but are not limited to Office 365, Google Workspace, Ruvna, Informacast, ZoomPhone, Uniflow, Mosyle, InTune, FMX, and Carousel Digital Signage. This role also collaborates closely with our Security team to configure and support camera, alarm, and access control systems.

Technology at Trinity Valley School:

At Trinity Valley School, we strive to implement technology thoughtfully and intentionally to enhance student learning through collaboration, creative expression, opportunities for student agency, and the ability to experience places and perspectives that would not be possible without technology. Our teachers leverage technology to differentiate content to match the needs of our students, provide personalized feedback, and create opportunities for students to deepen their learning. It is our goal to create an environment where technology supports creative problem finding and solving, openness to growth and an innovator's mindset to prepare students for a fast-paced world of constant revision and iteration. We place great importance on helping our students develop healthy, functional relationships with technology and finding balance.

TVS faculty and students use Google Workspace for Education, and all teachers have MacBook Airs. Students in grades 5-8 have 1:1 iPads, while Upper School students participate in a BYOD program. Core educational technology platforms include but are not limited to Seesaw, Clever, Canvas, IXL, Membean, Notability, and Canva.

Knowledge, Experience, and Skill Requirements:

The ideal candidate will:

• Have experience problem solving and troubleshooting computer hardware, software, and related equipment such as printers, projectors and interactive flat panels.
• Have experience in the systems and hardware listed in the sections above, certifications in any of these systems are a plus. Systems include but are not limited to Office 365, Google Workspace, Ruvna, Informacast, ZoomPhone, Uniflow, Mosyle, InTune, FMX, and Carousel Digital Signage. This role also collaborates closely with our Security team to configure and support camera, alarm, and access control systems.
• Have experience managing vendors - TVS partners with an MDR vendor for cybersecurity and a NaaS vendor for networking. The Systems and Support Manager will work closely with these partners on security, business continuity, and timely resolution of any issues.
• Have experience managing devices via an MDM, experience with Mosyle and InTune preferred.
• Approach technical support with patience, determination, and a sense of humor.
• Communicate clearly, consistently, and effectively with colleagues, students, and families.
• Be highly organized with a detail-oriented approach to work.
• Work effectively both independently and as part of a team. Possess a demonstrated commitment to teamwork and collaboration.
• Be motivated to learn, share and take on new challenges.
• Contribute to creating an environment in which faculty, staff, and students feel safe, valued, appreciated, and respected for who they are.
• Exemplify personal and professional integrity.
• Cultivate a learning culture of continuous professional growth.
• Fully support the four main objectives of the TVS Mission Statement.

Mental Demands/Physical Demands/Environmental Factors of the Position:

• Demonstrate resilience and flexibility in the face of interruptions.
• Maintain emotional control under stress.
• Frequent standing, stooping, bending.
• Occasional prolonged and irregular hours
• Maintain confidentiality of information
• Communicate well with colleagues, students, and families.

Application Requirements:

Qualified candidates should complete an online application for employment and attach a cover letter and rsum by visiting Trinity Valley School Career Opportunities. Applicants will receive an email confirming receipt of their application.

Trinity Valley School is an equal-opportunity employer. It is our policy to provide equal opportunity in all aspects of employment practices. Trinity Valley School does not discriminate against any qualified employee or applicant for employment due to race, color, religion, sex, sexual orientation, national origin, age, mental or physical disability, veteran status, or any other legally protected category under federal, state, or local laws.