Receptionist

Job Summary:

This position represents TW by providing exemplary customer service for members, visitors, and employees in a friendly and professional manner. The Receptionist is primarily responsible for the operation of the Holliman front desk/lobby area.

Maintains attitudes and behaviors that demonstrate and uphold the Mission Statement of Trinity Woods (TW), supports the TW core values, and shows an understanding of TW person-centered philosophy.

Job Requirements:

• High school diploma or equivalent
• At least two years’ experience in a similar position
• Ability to work with minimal supervision
• Excellent verbal and written communications skills to interact effectively with clients, visitors, and team members
• Strong organizational skills, with the ability to handle multiple tasks at once
• Ability to prioritize tasks efficiently
• Profecient in office software

Responsibilities:

Provides overall management of the Holliman front desk and graciously greets members, visitors, and employees.

• Handle incoming phone calls, directing them to the correct department or person, and providing basic information when necessary
• Maintain contact information for community members, including Independent Living, Health Center, AL, and MCAL
• Provides support to the Member Services team when necessary and may include an occasional weekend.
• Coordinates incoming and outgoing mail. Receives all mail and deliveries for the Health Center, Holliman Center, and Administration. Sorts and delivers to appropriate mail locations.
• Manages Point of Sales (POS) services including check cashing, stamps, meal tickets, etc.
• Coordinates transportation needs of the Households and Holliman members and communicates with the Supervisor of Transportation.
• Other duties as assigned

Performance and Professionalism

Maintains professional presence when representing Trinity Woods; exhibits degree of professionalism consistent with standards in performance, behavior, and appearance.

• Maintain confidentiality and privacy at all times according to policies and procedures; uses discretion when discussing confidential matters.
• Demonstrates courteous and cooperative behavior with residents, families, co-workers, subordinates, supervisors, and other department staff.
• Maintains positive working relationships with management and co-workers; willingly follows directions and requests as appropriate.
• Exhibits professional standards through appearance and demeanor.
• Demonstrates a thorough knowledge of work assignments and performs in a manner to meet quality and timeliness objectives.
• Demonstrates knowledge and understanding of policies and procedures; seeks clarification or interpretation from appropriate supervisor when needed.
• Uses tactful, diplomatic communication techniques in all relations with others.