Application Engineer

Summary

We are seeking a skilled Applications Engineer to join our team! The ideal candidate will have a strong background in engineering, applications support, and project management. This role is centered around providing technical expertise, managing reoccurring service opportunities, and ensuring that products and equipment meet customer needs and performance expectations.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

• Quote and Proposal Development:
  1. Work closely with the sales and service teams to develop detailed and accurate quotes and proposals.
  2. Ensure that all technical specifications, pricing, and terms are clearly outlined in proposals, aligning with both company standards and client requirements.
  3. Lead the review process with customers, presenting proposals, addressing technical questions, and adjusting as needed to meet client expectations.
  4. Negotiate contract terms with customers, ensuring mutually beneficial agreements while maintaining company profitability and customer satisfaction.
• Technical Applications Support:
  1. Provide technical support and expertise on the application of equipment to clients, ensuring optimal performance and alignment with client requirements.
  2. Analyze customer needs and recommend suitable solutions, including custom configurations or upgrade when necessary.
  3. Collaborate with the sales and service teams to develop proposals and technical proposals for clients.
• Project Management:
  1. Manage the implementation of solutions from initial client consultation through commissioning.
  2. Develop and maintain project plans ensuring projects are completed on time and within budget.
  3. Coordinate with internal teams, external vendors, and clients to ensure seamless project execution and client satisfaction.
• Service Contracts Management:
  1. Oversee and manage service contracts, ensuring all contract terms are met and that client expectations are exceeded.
  2. Regularly review service contracts to assess performance and identify opportunities for improvement and improved customer satisfaction.
  3. Serve as the primary point of contact for clients regarding service contracts, addressing any issues or concerns promptly.
• Troubleshooting and Problem Resolution:
  1. Provide remote support for troubleshooting and resolving issues related to the performance and maintenance equipment and systems.
  2. Work with sales and service teams to relay client feedback and propose enhancements of equipment based on field performance.
• Documentation and Reporting:
  1. Maintain detailed documentation of all technical support activities to be executed, including client interactions, system specifications, and issue resolutions.
  2. Prepare regular reports for management on the status of projects, service contracts, and technical support activities.

• Bachelor's degree in an chemical, mechanical, or electrical engineering.

• 2 - 5 years of experience in engineering.
• Proven experience managing service contracts and providing technical support to clients.
• Proficiency in project management tools (e.g., MS Project, Asana) and technical software (e.g., CAD).
• Excellent communication, problem-solving, and organizational skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong attention to detail and a commitment to quality and customer satisfaction.
• Experience in client-facing roles, particularly in technical or engineering environments.

• Competitive Base Salary
• Bonus Opportunities
• Comprehensive healthcare for you and your dependents
• Retirement savings plans with company matching
• Generous paid time off and holidays
• Employer paid life insurance
• Laptop, smartphone, and expense account
• Ongoing training and professional development

TriNova, Inc. is a manufacturer's representative and distributor that has been dedicated to helping customers, manufacturers, and suppliers with measurement and process control needs and challenges for over 50 years. Industries we work closely with include oil and gas, chemical, environmental, renewable fuels, pulp & paper, food & beverage, and water & wastewater.

TriNova, Inc. is an equal opportunity employer. We are committed to a work environment that supports, respects, and inspires all individuals by providing equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.

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