What are the responsibilities and job description for the Sr. Site Reliability Engineer position at Trintech?
Summary
The Sr Site Reliability Engineer is an architect-level senior technical resource with expertise spanning both operations (50%) and infrastructure engineering (50%) domains. The role supports 24x7 delivery of Hosted and SaaS applications to global Fortune 500 clients at cloud scale. It requires 7-10 years of progressive career experience supporting cloud applications throughout the full Systems Development Life Cycle (SDLC). The Sr Site Reliability Engineer supports customer requirements and anticipate future business and product needs.
What You'll Do
- Architect toolsets and methodologies to ensure consistency across non-production and production environments, fully automate/execute deployments, and mature cloud capabilities.
- Monitor system health, performance, reliability, and implement proactive measures to prevent downtime
- Lead and mentor junior members of the team.
- Architect, manage, and fully support 24x7 production environments with cloud-scale Hosted and SaaS applications.
- Provide on-call support to cross-functional follow-the-sun teams supporting production.
- Maintain subject matter expertise across infrastructure domains and product portfolio: databases, applications, systems, networking, storage, etc.
- Champion best practices and process improvements across multiple teams.
- Independently drive process and documentation initiatives.
- Anticipate and remove blocking issues before they impact deliverables.
- Responsible for creating a culture and facilitates collaboration within and across teams.
- Own complex and client-facing major incidents to resolution, engaging multiple teams and third-party vendors and providers as required.
- Manage escalations through problem management to ensure root cause analysis, prevent recurrence, and provide clear business case for prioritization decisions.
- Ensure production changes are documented, fully tested in non-production environments, and adhere to change control and audit requirements.
- Drive demand forecasting and capacity planning, providing defense in depth for projected future demand.
Requirements
- Bachelor’s Degree in Computer Science, Information Systems, Engineering, or equivalent experience.
- Excellent written, oral, and interpersonal communication skills.
- 7-10 years of experience managing systems in a 24x7 production environment.
- Hands-on system engineering skills. Ability to administer and support Windows and Linux.
- Broad network engineering and/or security expertise. Ability to support firewalls, load balancers, routers, switches, etc. (e.g., Cisco, F5, etc.).
- Experience supporting a range of web servers (IIS, Apache, Tomcat) and database technologies (SQL Server, Oracle, etc.)
- Extensive knowledge on observability and application performance monitoring best practices, KPIs/metrics on cloud platforms.
- Experience with monitoring tools (Sumo Logic, Logic Monitor, etc.)
- Experience using enterprise ticketing systems and tools (Salesforce, Remedy, JIRA, TFS).
What We Offer
- Open Time Off
- Hybrid and remote work options
- Comprehensive healthcare and wellness programs
- 100% company-paid volunteer time
- 401k with a company match
- Pet Insurance
- Tuition/Continuing Education reimbursement program
At our core, Trintechers stand committed to fostering a culture rooted in our core values – Humble, Empowered, Reliable, and Open. Together, these values guide our actions, define our identity, and inspire us to continuously strive for excellence in everything we do.
Should you require (or need) accommodations throughout any stage of the recruitment process, please provide your requirements to recruiting@trintech.com and we will work with you to accommodate your needs.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Trintech Inc., is a participant in the federal E-Verify program. This program allows employers to confirm the eligibility of their employees to work in the United States through an electronic verification process".
As required by law, we will verify the identity and employment eligibility of all persons hired to work at Trintech. For more information about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov
