Job Title : Helpdesk Support
Location : Los Angeles, CA, 90012
Duration : 12 Months Contract (Good Possibilities of extension)
Project Goals and Objectives :
- Reduce customer wait times
- Improve turnaround times
- Improve employee skill and satisfaction
- Improve customer satisfaction
- Increase customer advocacy
- Increasing customer loyalty
- Promote self-service and increase efficiency
- Humanize the customer experience
Task List :
Provide IT support to all levels and the public in day-to-day operationsAssist with the deployment, installation, and set up of hardware for the DepartmentProvide excellent customer service while answering calls and requests from the Help Desk hotlineAssist with maintaining asset inventory and updating asset management databasePerformance Specifications :
The qualified candidate must possess the following skills and experience :4 years full time working experience with Microsoft Windows 10 and 11; Microsoft Office Suite 2019 or above; and Apple iOSAbility to lift to 15 pounds; occasionally, more than 15 poundsGood verbal, hearing, and eyesight4 years' experience in the installation and support of hardware components associated with Departmental, distributed, and personal computer systemsHelpdesk experience (4 years)Good oral and written communication skillsKnowledge of Active DirectoryAble to create and update technical documentationAble to train staff as neededMust have a valid California driver's licenseMust have own vehicle to driveEvaluation Criteria :
4 years full time working experience with Microsoft Windows OS, Microsoft Office Suite 2019, and Apple iOSKnowledge of Active Directory4 years' experience working at a Helpdesk and answering phonesKnowledge of identifying, using, and connecting hardware components and devices, including the broad knowledge about different devices that are now necessary to support the remote workforceExperience in installation and support of hardware components associated with Departmental, distributed, and personal computer systems (minimum 4 years and recent experience).Trinus Corporation, a leading provider of technology solutions and services with over 25 years of experience, is a certified WBE / MBE / SBE / SDB firm accredited by WBENC, NMSDC, and SBA.
Our mission is to shape the future of work by aligning the right mix of people, process, technology, and innovation to efficiently meet our clients' business objectives.
At Trinus, we understand that finding the right opportunity is pivotal in your career journey. Our staffing services go beyond mere placements; they are about matching your skills and aspirations with the perfect fit.
To learn more about us, please visit our website www. trinus.com
