Medical Receptionist - Care Center 5th Floor/Full-Time/Day Shifts

Salary Range: $16.66 - $20.34

*This is a safety sensitive position*

Your experience matters

At Trios Health, we are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. Here, you’re not just valued as an employee, but as a person. As a Medical Receptionist joining our team, you’re embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion, and dedication will make a remarkable difference in the lives of those we serve.

Essential Functions

• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
• Distributes and explains forms, documents, and educational handouts to patients or family members.
• Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.
• Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
• Verifies insurance benefits and obtains precertification/authorization as necessary.
• Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
•  Greets the patients and maintains direct eye contract for excellent customer service
• Answer the telephone and effectively assist all customers/patients.
• Gathers demographic information and enters/updates in computer system.
• Conducts intake activities with respect for patient's privacy and rights
• Listens attentively to patients and /or parents or caregiver.
• Reacts in positive helpful manner to questions or inquiries
• Interacts with waiting patients to keep them apprised of delays
• Notifies clinical staff of patients delays and cancellations
• Assists co-workers during heavy workloads and during absences willingly
• Accurately completes and verifies patients charges on fee slips
• Answers telephone and effectively assists customer transfers, take clear messages, spells correctly and uses proper grammar
• Oversee cash payment and accurately applies payment to patient accounts
• Balances cash at end of day for deposit.
• Prepares and maintains accurate medical records.
• Makes copies as requested
• Files lab and other medical documents with accuracy when required
• Demonstrated knowledge and skills necessary to communicate and provide information appropriate to age and specific needs of patients
• Demonstrates ability to adjust explanation of insurance, procedures and office procedures based on age or need of patient
• Assists patient need for assistance in completing forms
• Assures that all required forms are completed by patient
• Proficiently works with computer systems to communicate and maintain patient health records
• Other General Duties; Enhance professional growth and development through educational annually.
• Coordinates with staff the need for office supplies
• Reports equipment malfunction to clinic manager
• Works as a team member with all practice staff.

Qualifications and requirements

• High School Diploma or Equivalent 

Benefits:  

Medical, Dental and Vision Insurance: PPO, HRA, HDHP offered through Blue Cross Blue Shield

Free EAP (Employee Assistance Program) 

Paid Time Off (Up to 25 days a year or 200 hours)

Employer Paid Short-Term and Long-Term Disability

Salary : $17 - $20