What are the responsibilities and job description for the Patient Access Representative position at Trios Health?
Who We Are:
People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Trios Health, anchored by Trios Southridge Hospital, offers a lifetime of care across a broad spectrum of healthcare specialties and services. In fact, we've built what has become one of Eastern Washington's largest multi-specialty medical groups.
Where We Are:
Positioned in the heart of Washington wine and agriculture country, the Tri-Cities area is known for a plethora of sunshine and four predominantly mild seasons. The three major rivers, multiple nearby mountain ranges, and beautiful sun-soaked valleys offer endless natural beauty and year-round outdoor recreational opportunities.
Why Choose Us:
- Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
- Competitive Paid Time Off / Extended Illness Bank package for full-time employees
- Employee Assistance Program – mental, physical, and financial wellness assistance
- Tuition Reimbursement/Assistance for qualified applicants
- Professional Development and Growth Opportunities
- And much more…
Position Summary:
The Patient Access Representative is a non-exempt position that reports to the Assistant Director of Patient Registration. This role involves performing receptionist, registration, and clerical duties related to direct and scheduled patient admissions. The representative is responsible for interviewing patients to obtain relevant account information and verifying insurance coverage. The position requires critical thinking, decisive judgment, and the ability to work independently in a high-pressure environment. Knowledge of medical terminology is strongly preferred. The representative must be able to operate standard office equipment, including computers, printers, copiers, faxes, and calculators, and must demonstrate strong time management and organizational skills.
Key responsibilities include ensuring that all necessary demographic, billing, and clinical information is accurately entered into the registration system in a timely manner, assigning medical record numbers as appropriate. The representative is also responsible for distributing and explaining forms, documents, and educational materials to patients or their families, ensuring that all required signatures for treatment are obtained. Additionally, the representative meets with patients or their caregivers to exchange essential information, clarify the admission process, and address any concerns. The position requires communication with the admitting physician's office, nursing staff, and other personnel to facilitate necessary patient placement and ensure proper coordination. Insurance benefits must be verified, pre-certification or authorization obtained as needed, and required payments, including co-pays and deductibles, collected or referred to financial counselors. The representative must also research patient visit histories to ensure compliance with third-party payer requirements, completing relevant documentation. Furthermore, the role involves collecting co-pays and other funds from patients based on established criteria.
Non-essential duties include checking and stocking supplies as needed and serving as back-up support for other functional areas. Successful candidates will have strong organizational skills, the ability to manage time effectively, and a capacity to work well under stress with minimal supervision.
Minimum Qualifications:
- High school diploma or equivalent required
- Three years of directly related experience may be substituted for the required education
- Billing or collection experience preferred
- Computer experience required
EEOC Statement:
Trios Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.
We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.
