What are the responsibilities and job description for the Customer Service Representative/Inside Sales position at Triosim Corporation?
Overview:
We are seeking a Customer Service Representative to join our growing team in the industrial distribution sector, specializing in hose, gaskets, conveyor belting, and related products. This role is essential in delivering exceptional service to customers by handling inquiries, processing orders, and ensuring seamless communication with vendors and internal teams. We provide comprehensive industry and product training, making this an excellent opportunity for individuals eager to develop expertise in our field.
As an evolving and growing company, we drive a culture of accountability and urgency, empowering our team members to take ownership of their roles and contribute to our success.
Key Responsibilities:
- Serve as the first point of contact for customer inquiries via phone, and email.
- Process orders, quotes, and invoices accurately using our ERP system.
- Provide product recommendations and technical support on hoses, gaskets, conveyor belting, and other industrial components.
- Work closely with sales, warehouse, and purchasing teams to ensure efficient order fulfillment and on-time delivery.
- Quickly identify and resolve customer issues with a sense of urgency and a problem-solving mindset.
- Maintain up-to-date customer records and order history.
- Support outside sales representatives by preparing quotes, processing orders, and following up on leads.
- Uphold company policies, safety regulations, and quality standards.
Qualifications:
- Prior experience in customer service, industrial distribution, or a related field is preferred but not required.
- Strong communication skills and a proactive approach to problem-solving.
- Ability to thrive in a fast-paced environment with a focus on accountability and efficiency.
- Proficiency in Microsoft Office (Excel, Word, Outlook) and ERP/order entry systems.
- Willingness to learn about industrial products and apply product knowledge in customer interactions.
- Highly organized, detail-oriented, and capable of multitasking.
- Ability to work both independently and collaboratively as part of a team.
What We Offer:
- Comprehensive industry and product training—no prior technical experience required!
- Competitive salary based on experience.
- Full benefits package (health, dental, vision, 401(k), etc.).
- Paid time off and holidays.
- Career growth opportunities in a fast-growing and evolving company.
If you’re looking for a dynamic work environment where accountability and urgency drive success, we want to hear from you! Apply today to be part of our expanding team.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Montgomery, AL 36109 (Required)
Work Location: In person
