Principal Systems and Operations Specialist

About Tripadvisor

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

Tripadvisor is looking for an enthusiastic, organized, and eager Principal Systems and Operations Specialist to join the Tripadvisor family to help support the GPS team and the broader business.

The Principal Systems and Operations Specialist plays a critical role in the success of Tripadvisor’s media systems infrastructure. As a senior individual contributor, this role is responsible for delivering high-impact initiatives across our media tools and technologies — including but not limited to Placements.IO (PIO), Google Ad Manager (GAM), Salesforce, and other business-critical systems — while influencing cross-functional alignment and innovation.

This role requires a strong mix of technical fluency, project ownership, and stakeholder management. The Principal Specialist is expected to think strategically, execute independently, and drive system-oriented projects to support revenue, process optimization, and business growth.

They act as a partner to Sales Planning, Finance, Product, Ad Ops, and external vendors — proactively identifying needs, leading cross-functional initiatives, and ensuring that systems and processes scale with the business.

Job Location: New York or Remote

This role is a remote position in the US. Occasional travel to company offices as necessary.

What You'll Do

• Serve as the go-to expert for ad systems support across global operations, coordinating with internal and external stakeholders to troubleshoot complex issues, implement tools, and maintain system integrity.
• Own and lead large-scale projects related to OMS (Order Management System) updates, contributing to testing, documentation, cross-functional enablement, and business continuity planning.
• Champion the delivery and evolution of business processes and tools that support revenue generation, product scalability, and user adoption.
• Translate technical system changes into business-impacting insights; make strategic recommendations that balance long-term vision with near-term priorities.
• Engage with stakeholders across Sales Planning, Ad Ops, Product, Finance, and Compliance to coordinate implementation of new tools or process changes.
• Partner with the internal audit and compliance teams to ensure SOX controls are met on a monthly and quarterly basis; assist in all information gathering requests as needed.
• Own the relationship with the OMS vendor/partner on system integration and support, ensuring solutions align with both technical requirements and business needs and contractual results are delivered.
• Foster team development through documentation, training, knowledge-sharing, and mentorship initiatives.
• Analyzes and communicates project risks, dependencies, and requirements clearly, adapting to shifting priorities and aligning with organizational goals.
• Provides strategic thought leadership and confidently presents business and technical insights to Tripadvisor Leadership, influencing direction and ensuring alignment on priorities.
• Operates with autonomy in managing upwards, offering transparent updates on projects, bandwidth, and strategic initiatives through effective communication.
  
  

Ideal Candidates Will Demonstrate

• A strong sense of ownership and accountability; independently drives initiatives from scoping to execution to completion.
• The ability to combine technical expertise with business-oriented thinking to influence both day-to-day solutions and long-term system strategies.
• Strategic thinking and agility; adapts quickly to changing business needs while ensuring solutions align with organizational goals.
• Advanced communication and collaboration skills; builds consensus and bridges the gap between technical and non-technical stakeholders.
• Proven success managing multiple stakeholders across departments and regions, with a focus on clarity, prioritization, and partnership.
  
  

Skills & Experience

• Minimum of 6 years of experience in media systems, ad operations, or a related technical function.
• Deep understanding of media ad tech stack, including hands-on experience with order management systems such as Placements IO or Operative One. Additional working knowledge of SaaS platforms GAM, Salesforce, and/or DanAds is preferred.
• Strong experience driving system enhancements, project execution, and cross-functional alignment.
• Comfortable navigating ambiguity and providing structure in evolving processes or initiatives.
• Excellent organizational skills and high attention to detail in a fast-paced, deadline-driven environment.
• Working knowledge of relational databases (such as Airtable) is preferred.
  
  

What We Offer

• Flexible activity-based working fostered collaboration and productivity
• Inclusive global travelers community welcoming diverse perspectives
• Competitive salary package including performance bonuses
• Development programs, managerial courses, and learning series
• Health insurance covers medical, dental, and vision for families (varies by country)
• Lifestyle Reimbursement Benefit for personal travel, and physical, mental, and financial wellness
• Several paid time off programs, including time to bond with new children and care for family members. Paid public holidays, and year-end office shutdown
• Employee assistance program for short-term counseling and free Calm app subscription
• State-of-the-art offices: dining, coffee points, and leisure areas
  
  

The salary range for this role is $90,000 to $120,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may

ultimately pay more or less than the posted range. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education,

qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. This compensation range may also be modified in the

future.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

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