What are the responsibilities and job description for the Dispatcher position at Triple A Pro Services?
We look forward to serving you!
Triple A Pro Services, a proud member of the Better Business Bureau, has been a trusted provider of comprehensive services for residential, commercial, and industrial clients in Warren County, OH, and surrounding areas for 60 years. Our locally owned and operated company is committed to delivering prompt, courteous, and dependable services, including industrial vacuum and jetter services, aeration systems and pumps, and hydro excavation. As a licensed, bonded, and insured company, we prioritize safety and uphold a culture of open communication, integrity, and teamwork. Join our innovative and supportive team and be part of a business that values excellence and community impact.
Do you thrive in high stakes environments where every decision counts? At Triple A Pro Services, being a dispatcher isn't just about managing schedules—it's about being the heartbeat of our operations. Ready to step into a role that keeps our gears grinding and our clients smiling?
Your New Role:
You're not just a dispatcher; you're the cornerstone of our team's success, driving us toward becoming an unstoppable force in our industry.
Triple A Pro Services, a proud member of the Better Business Bureau, has been a trusted provider of comprehensive services for residential, commercial, and industrial clients in Warren County, OH, and surrounding areas for 60 years. Our locally owned and operated company is committed to delivering prompt, courteous, and dependable services, including industrial vacuum and jetter services, aeration systems and pumps, and hydro excavation. As a licensed, bonded, and insured company, we prioritize safety and uphold a culture of open communication, integrity, and teamwork. Join our innovative and supportive team and be part of a business that values excellence and community impact.
Do you thrive in high stakes environments where every decision counts? At Triple A Pro Services, being a dispatcher isn't just about managing schedules—it's about being the heartbeat of our operations. Ready to step into a role that keeps our gears grinding and our clients smiling?
Your New Role:
You're not just a dispatcher; you're the cornerstone of our team's success, driving us toward becoming an unstoppable force in our industry.
- Optimizing technician routes to ensure swift and efficient service delivery
- Coordinating and dispatching service calls, acting as the primary communication link between customers and field technicians
- Proactively managing the daily dispatch board, using Service Titan software to update and track progress
- Resolving conflicts and making judgment calls during service hiccups
- Participating in team meetings, providing insights that drive service improvements
- A competitive salary that rewards your crucial contributions
- Robust benefits package including health, vision, and dental insurance
- Career progression opportunities in a company that champions internal growth and learning
- Dynamic team environment where every day is different
- An environment committed to growth, offering significant advancement possibilities
- Support and respect from a company that values your hard work and dedication
- Impactful work that directly contributes to our success and customer satisfaction
- You shy away from fast-paced, dynamic work environments
- Making decisions under pressure isn’t your strong suit
- You prefer routine tasks over varied daily challenges
- You excel in high-pressure situations and enjoy problem-solving
- You have stellar communication and organizational skills
- You're tech-savvy, preferably with experience in software like Service Titan
- You’re eager for a role where you can grow and make a real impact
- Competitive salary of $37,440 - $52,000 annually
- Bonus potential for exceptional performance
- Comprehensive health coverage
- Life and disability insurance
- Generous vacation policy and paid holidays
- Swiftly Respond to Service Requests: Respond rapidly to incoming service requests, prioritize tasks, and efficiently dispatch technicians to maximize daily productivity and response times
- Provide Empathetic Customer Service: Understand and address customer concerns with sensitivity and professionalism, ensuring a positive experience and fostering long-term client relationships
- Utilize Technical Tools Proficiently: Master the use of Service Titan and other relevant software to manage dispatch operations effectively, ensuring accurate tracking and scheduling
- Adapt to Operational Needs: Quickly adjust to changes in scheduling, unexpected technician delays, or emergency call-ins to keep service operations smooth and efficient
- Communicate Effectively: Maintain clear, concise, and effective communication with technicians and customers to coordinate and confirm service details, updates, and changes
- Make Decisive and Confident Choices: Make informed decisions swiftly during high-pressure situations to resolve conflicts, schedule changes, and any operational challenges
- Demonstrate Curiosity and Continuous Learning: Show a keen interest in understanding the intricacies of dispatch software, operational protocols, and customer service improvements
- Solve Problems Proactively: Identify potential issues before they escalate, propose practical solutions, and implement them to avoid disruptions in service delivery
- Simple Application: Fill out our straightforward application to kickstart your journey.
- Personalized Screening: Expect a prompt call from our recruiting partner, Yellowstone Local, for personalized prescreening.
- In-Person Connection: If we're a match, you'll meet our hiring manager for an in-person interview.
- Welcome to the Family: Upon mutual agreement, we'll extend an offer, welcoming you to the family.
- 2 Years of Dispatch Experience Prefered: Candidates with 2 years of experience in a dispatch or similar logistics coordination role, are preferred but we encourage you to apply as long as you meet our other requirements
- Proficiency with Dispatch Software: Must be proficient in using dispatch management software, or demonstrate the ability to learn and master new software systems quickly
- High School Diploma or Equivalent: Required educational background; additional certification in logistics or communication is a plus
- Strong Technological Acumen: Demonstrated ability to utilize standard office software and communication tools effectively, with a quick adaptation to new technologies as they arise
- Effective Communication and Interpersonal Skills: You should be great at getting your point across, both in writing and conversation, to make sure everyone—team members and customers alike—knows exactly what’s going on
Salary : $37,440 - $52,000
