What are the responsibilities and job description for the Help Desk Technician position at Triple-S Steel?
Overview
ABOUT THE COMPANY:
At Triple-S Steel we live and work by our core values. Since our inception over 50 years ago, we have followed three basic principles that are the foundation of our success:
Stability: All decisions made are measured in years, not quarters.
Flexibility: Employees are encouraged to seek creative steel solutions and services that help the company thrive.
Chemistry: We foster and nurture an entrepreneurial spirit throughout the Triple-S family. That spirit permeates our DNA.
From a small family retail operation in Houston, our business has expanded across the US and S. America to sell over 1 Million tons per year . We supply steel for bridges, stadiums, barges and large buildings but one thing will always remain the same: We treat our customers and employees like family.
ABOUT THE POSITION:
Triple-S Steel Supply is seeking an entry-to-mid-level Help Desk Technician who will report primarily to the Manager of Network Systems.
WHAT WE OFFER:
Our company offers great benefits, from tuition reimbursement to training and development opportunities. We also offer medical, dental, vision, FSA, HSA, commuter, long-term disability and group life insurance programs. Come join our team!
Responsibilities
- Learn all deployed technologies and provide full service/first contact resolution of technical problems in a fast-paced, team-orientated environment.
- Must be extremely resourceful, be able to troubleshoot on the fly.
- Provide end-user software and hardware troubleshooting and problem solving skills.
- Troubleshoot, upgrade and repair desktop PCs, remote, on-site, and in office.
- Maintain and contribute to standard operating procedures for all relevant processes and technologies
- Document all support and maintenance activity in a detailed concise manner on company helpdesk.
- Diligently and consistently follow departmental and organizational policies and procedures
- Assist in the maintainance and accurate inventory of all desktop and printing equipment as assigned as well as track in the field assets.
- Implement projects as assigned. Provide status reports and problem summaries
- Respond to emergency system outages as required.
- Create incident tickets, update incident tickets and close incident tickets using company helpdesk.
- Provide excellent customer service via helpdesk operations, will include email and onsite assistance requests.
Qualifications
- Must be able to commit 40 hours a week with the rare possibility of after hours support.
- Must have a valid Driver’s License
- Experience with Microsoft Office 2016 and 2010
- Some experience with Windows Server, SharePoint, Skype for Business, Adobe, Terminal Servers, Group Policy, Active Directory, Print Servers. NFTS File Permissions is a plus.
- A professional attitude, excellent customer service and neat appearance are essential.
- Good written and verbal communication skills
- Able to work independently and with others
- Able to master and support a large and diverse base of hardware and software technologies
- Analytical and problem solving abilities
- Ability to effectively prioritize and execute tasks in a high pressure environment
- Ability to lift and transport moderately heavy objects, such as computers and peripherals
