What are the responsibilities and job description for the Service Desk / Desktop Support Technician position at Triplenet Technologies, Inc.?
Seasoned Service Desk / Desktop Technician with VERY strong customer service and communication skills. Must be detail-oriented and willing/able to follow established processes and procedures. This position will be involved in the following activities:
1. Desktop / service-side support needs as they arise.
2. Desktop imaging and deployment: end to end, including working directly with end-users to migrate settings, install custom applications and ensure laptop is fully functional.
3. Assistance with various projects including replacement of company cell phones and migration to a newer mobile device management system.
As we consider candidates for this position, we take the following individual attributes into account:
Customer ServiceWork ethic/work attitude
Service orientation
Ability and willingness to learn
Communication and teamwork
Courage
Qualifications and experience desired:
- Experience working in a Service Desk environment to address and resolve end user software and hardware issues.
- Experience building out (imaging) and deploying desktops/laptops.
- Experience working with Windows 10, Microsoft Office 365 technologies and Windows networking in a complex, fast-paced multi-user environment.
- Experience leading small projects with minimal guidance and supervision.
Location: On-site
Pay: $33 per hour
Duration: 2 months
Salary : $33
