Regional Laboratory Director - West/MidWest

Job Description

Job Description

JOB SUMMARY

Lead the execution of laboratory testing services at laboratories within an assigned region, including all routine microbiological and chemical testing. Ensure laboratory management staff (Lab Managers, Operations Managers, Technical Managers) effectively execute all required ongoing operations including but not limited to KPI management, testing, customer service, maintenance, compliance and quality management, financial management, and people management (including hiring, onboarding, and training).

ESSENTIAL RESPONSIBILITIES

• Manage and support direct reports within assigned region (Lab Managers, Operations Managers, Technical Managers) in their work.
• Ensure senior laboratory management staff (Lab Managers, Operations Managers, Technical Managers) are managing each laboratory in a consistent way, using standard operating model.
• Ensure all laboratories day-to-day operational microbiological and chemistry test execution is in compliance with standard operating procedures (SOPs) as well as with relevant regulatory & accreditation requirements.
• Ensure all assigned laboratories maintain and manage relevant proficiency and quality control processes and related records, including documentation, corrective action and reporting.
• Ensure individualized customer service, communication, and issue escalation / resolution is maintained at each assigned laboratory with all customer samples processed in accordance with the specified methods and within agreed turnaround times; directly interact with customers in resolving issues as necessary.
• Measure and regularly communicate the operational performance (revenue, cost, quality, time, customer issues) of all assigned laboratories using established standardized metrics.
• Hire, train, engage, empower, develop and mentor assigned senior laboratory management staff in accordance with management standards.
• Ensure senior laboratory management staff are effectively hiring, training, and coaching front line staff as well as identifying and developing the next generation of senior laboratory leadership.
• Establish performance goals for each laboratory (cost, quality, time, customer issues) in collaboration with senior laboratory leadership staff and the Executive Leader.
• Establish and manage budget / P&L for each assigned laboratory in coordination with the Executive Leader (including capital & facilities), reflecting both current operations and anticipated business volume growth.
• Actively contribute to improving standard operating model to facilitate continued company growth.
• Execute ongoing productivity improvement strategy in each assigned laboratory, leveraging internal and external best practices (e.g., labor and equipment utilization, process improvements).
• Assist in sales and marketing as well as other departments as requested.
• Ensure continuous process improvements across assigned region, including consistency across each of the sites in the region.

SUPERVISION

MINIMUM QUALIFICATIONS

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