What are the responsibilities and job description for the Customer Service Rep position at Trisha Roberts-Farmers Insurance Agency?
Job Description
Responsible for providing excellent customer support to policyholders and prospective clients. This role involves answering/routing phone calls, processing payments, and handling administrative tasks, all while working under the guidance of licensed insurance professionals.
Salary: $13.50 - $17.00 per hour
Benefits
Hourly Base Salary Bonus Opportunities
Paid Time Off (PTO)
Mon-Fri Schedule
Career Growth Opportunities
Hands on Training
Evenings Off
Responsibilities
Billing and Payments: Help customers with billing inquiries, payment processing, and any questions regarding premium charges or payment methods.
Documentation Management: Maintain accurate customer records, update databases, and ensure that all customer interactions and transactions are properly logged.
Customer Support: Respond to customer inquiries via phone, email, or in-person.
Requirements
Communication: Strong verbal and written communication skills to explain insurance policies, claims, and billing procedures clearly and effectively.
Customer Service: Excellent customer service skills, with a focus on maintaining a positive and professional demeanor in all interactions.
Attention to Detail: High attention to detail, especially in managing customer data and documents.
Problem-Solving: Ability to identify issues and provide appropriate solutions or escalate to the right department.
Organizational Skills: Ability to handle multiple tasks, prioritize effectively, and manage time well.
Technology Proficiency: Familiarity with customer service software, CRM systems, and Microsoft Office Suite.
Teamwork: Ability to collaborate with team members, including licensed agents and other departments, to deliver optimal service.
Salary : $14 - $17