What are the responsibilities and job description for the Central Services Supervisor position at TRISTAR RISK MANAGEMENT?
The Supervisor is responsible for the overall supervision of their assigned team. The Supervisor administers company best practices and works with the management team to develop long-range goals and objectives, analyzes costs, and supports the purposes of the Central Services Mail Room and TRISTAR.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Under minimal supervision, manages and directs the activities of the staff, ensuring high-quality work performed in compliance with state laws and company procedures.
Primary responsibilities include:
This position may perform some or all of the duties listed below:
- Represents the company in a professional manner to both internal and external customers and clients*
- Directs the oversight and performance, and development of the employees within their unit*
- Setting team direction, resolving problems, and providing guidance to members of the team*
- Ensures performance standards of the team through continued training and coaching, quality assurance, along with regular performance evaluations*
- Promotes operations efficiency and quality by continuously improving processes/workflows and staff training to enhance efficiency, consistency, and quality*
- Ensures consistent and complete compliance with TRISTARs policies and procedures*
- Supervises preparation of incoming and outgoing mail, couriers, and messenger services*
- Maintains communication among staff members in the department and communicates with the upper management team. Will advise all necessary parties of departmental challenges with recommendations if possible*
- Ensure the prompt set up and quality of Subrogation Claim Intakes*
- Ensure the prompt set up and quality of Workers Compensation Claim Intakes*
- ECHO Exception Check Printing coordination
- Direct Check Printing for Workers Compensation and Liability coordination
- Other duties as assigned including SCHIP and EDI cleanup*
EQUIPMENT OPERATED/USED: Computer, date stamp, scale, meter.
SPECIAL EQUIPMENT OR CLOTHING: Appropriate office attire.
QUALIFICATIONS REQUIRED:
Education/Experience: High school diploma or GED.
Knowledge, Skills, and Abilities:
- Ability to alphabetize and collate*
- Ability to follow written and spoken instructions*
- Ability to multi-task and work independently*
- Basic keyboarding skills*
- Ability to lift boxes of mail*
- Possess planning, organizing, conflict resolution, negotiating, and interpersonal skills*
- Excellent interpersonal skills and excellent organizational skills
- Ability to set priorities and work independently*
- Proficient with Microsoft Office applications, including Word, Excel, and PowerPoint*
Other Qualifications:
- Prior supervision experience in a claims management or related industry