Store Leader

As the Osceola Store Manager at Tri-State Armature, you will lead a diverse team to drive store success through exceptional customer service, effective inventory management, and achievement of sales objectives. This role emphasizes operational efficiency, employee engagement, and strong community relationships while embodying and promoting Tri-State's core values.

Key Responsibilities:

Leadership and Team Management:

• Foster a collaborative work environment, conducting regular performance reviews and implementing motivational programs.
• Ensure compliance with company policies, safety standards, and best practices, promoting accountability.

Customer Service Excellence:

• Model exemplary service and promote a customer-centric culture in all interactions.
• Address customer inquiries and complaints promptly to maintain high satisfaction levels.
• Develop strategies to enhance customer loyalty through follow-ups and feedback channels.

Sales and Financial Management:

• Set clear sales goals and encourage innovative tactics to drive sales performance.
• Analyze sales data and market trends to identify growth opportunities and improve performance.
• Monitor operating expenses and ensure sound financial practices in cash handling and reporting.

Operations Management:

• Oversee inventory management, ensuring the store is well-stocked and organized to provide an inviting shopping experience.
• Manage stock replenishment and conduct regular audits to prevent shrinkage.
• Implement safety procedures to ensure a clean and compliant work environment.

Community Engagement:

• Build relationships with local businesses and community groups to enhance the store's reputation as a trusted resource.

Core Values:

• Desire to Succeed: Commitment to achieving goals and driving team performance.
• Always Positive: Foster an uplifting atmosphere for both employees and customers.
• Do the Right Thing: Uphold integrity and fairness in all decisions.
• Values Our Reputation: Respect the company's history and relationships within the community.
• Authentically Humble Yet Hungry: Balance humility in leadership with ambition for growth and excellence.

Qualifications:

• High school diploma or equivalent; a bachelor’s degree in business administration or related field preferred.
• Proven retail management experience, preferably in the electrical industry, with strong leadership and sales performance.
• Solid understanding of inventory management, financial reporting, and customer service.
• Excellent communication and interpersonal skills; passionate about building relationships.
• Strong problem-solving abilities and proactive in managing challenges in a fast-paced environment.
• Proficient in retail management software and basic computer applications.