What are the responsibilities and job description for the Customer Service Representative position at TRITON LOGISTICS INC?
About the Role:
We are seeking a highly motivated and skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients. Your main goal will be to ensure customer satisfaction by addressing inquiries and resolving issues in a timely and efficient manner. You will be working in a fast-paced environment, where you will be required to handle a high volume of customer inquiries and process orders. Your positive attitude and excellent communication skills will be essential in this role.
Minimum Qualifications:
- Excellent verbal and written communication skills
- Proven experience in telephone customer service and problem resolution
- Ability to work in a fast-paced environment while maintaining a positive attitude
- Strong organizational and time management skills
- High school diploma or equivalent
Preferred Qualifications:
- Experience in a customer service role
- Associate's or Bachelor's degree in a related field
- Bilingual in English and Spanish
Responsibilities:
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolving customer issues and complaints with empathy and efficiency
- Processing customer orders and ensuring accurate and timely delivery
- Maintaining customer accounts and updating customer information as needed
- Collaborating with other departments to ensure customer satisfaction
Skills:
As a Customer Service Representative, you will be utilizing your excellent verbal and written communication skills to provide exceptional customer service. Your ability to work in a fast-paced environment while maintaining a positive attitude will be crucial in handling a high volume of customer inquiries and processing orders. Your problem resolution skills will be essential in addressing customer issues and complaints with empathy and efficiency. Your organizational and time management skills will be necessary in maintaining customer accounts and updating customer information. Bilingual skills in English and Spanish, while not required, would be beneficial in communicating with a diverse customer base.
