VP, Regional Retail Banking Manager

Join TBK Bank!

At TBK Bank, a member of the Triumph Financial portfolio of brands, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK stands for helping the people and business in our communities succeed. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.

Position Summary: Support and drive branch operations best practices across multiple locations. The Regional Retail Banking Manager is responsible for executing operational strategies and achievement of branch sales, growth, and service goals. This position provides the leadership and management to ensure that TBK Bank branches are operating in a manner to support organizational growth, operating efficiency and customer service excellence. This position will supervise Branch Managers across multiple branches within the Region.

Essential Duties & Responsibilities

• Attends regular regional meetings to ensure awareness of organizational priorities, advises peers on trends within assigned region or business area, and collaborates with peers to support strategic goals.
• Provides expertise in the development and documentation of functional processes and procedures.
• Conducts recurring coaching sessions with direct reports.
• Serves as escalation point for customer issues and concerns.
• Motivates and mentors managers and team members within an assigned region to sell products and services in order to establish profitable client relationships.
• Participates in branch meetings to provide ongoing direction in regard to operational matters, sales and customer service.
• Exercises pricing exceptions for the region in order to gain and/or retain profitable relationships.
• Provides oversight on monthly operational activities and required checklists.
• Reviews audit results and performance reports. Conducts root cause analysis for areas requiring improvement and develops and implements solutions.
• Assists with the development and attainment of internal performance objectives.
• Collaborates with peers to execute action plans in support of strategic goals.
• Establishes vault limits and manages cash services.
• Properly allocates resources necessary to support the local branches.
• Understands branch P&Ls and drives to operate efficiently.
• Works with the Training Department to coordinate the onboarding of new hires.
• Partners with Human Resources in regards to recruiting, hiring, promotions, disciplinary actions, and salary approvals.
• Identifies and shares best practices to increase the overall effectiveness of the region.
• Orients employees to Bank policies and procedures, clearly communicating work duties and responsibilities.
• Evaluates staff’s work performance and provides feedback through consistent and ongoing coaching and communication; conducts effective performance appraisals and takes corrective action whenever necessary.
• Performs duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank’s Information Security Program.
• Actively participates in local community efforts.
• Maintains a positive and caring atmosphere for customers and employees consistent with TBK Bank’s mission and philosophy.
• Continues professional development through training, seminars, certifications, and membership in professional associations, as applicable.
• Performs other duties as assigned.
  
  

Experience & Education

• 5 years in a supervisory and/or managerial role required.
• 5 years in a retail banking environment required.
• Bachelor’s degree in a business-related major preferred and/or management experience preferably in financial services.
  
  

Skills & Abilities Required

• Must possess utmost professional qualities, high energy, results driven, and self-motivation.
• Evidence of leadership abilities, a strong work ethic, detail orientation, and organizational skills.
• Solid knowledge of Microsoft Word, Excel, and Outlook.
• Excellent communication skills required, both written and verbal.
• Must be able to travel 25-50% to branch locations within assigned geographic region and to future acquisition locations.
  
  

Work Environment

The work environment characteristics described here may be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.
• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.
• Specific vision abilities are required by this job due to computer work.
• Light to moderate lifting is required.
• Regular, predictable attendance is required.
  
  

Compensation Range

Annual Salary: $95,000.00 - $115,000.00

We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.

Go on. Do it. Apply Today!