What are the responsibilities and job description for the Office/Administration - Customer Service Representative position at Triumph Sheets?
POSITION SUMMARY
The Customer Service Representative builds long term relationships with customers by providing product and service information and by resolving product and service issues in a timely manner. This position will work closely with Sales, Accounting, CSRs and Manufacturing teams to meet the customers needs. This is a full time salaried non-exempt position. Monday through Friday 9:30 am to 6pm.
ESSENTIAL JOB FUNCTIONS
Bonuses – Monthly and Quarterly Team share bonuses based on plant efficiencies. Paid out the 3rd week of every month.
BENEFITS
Customer Service Representative
The Customer Service Representative builds long term relationships with customers by providing product and service information and by resolving product and service issues in a timely manner. This position will work closely with Sales, Accounting, CSRs and Manufacturing teams to meet the customers needs. This is a full time salaried non-exempt position. Monday through Friday 9:30 am to 6pm.
ESSENTIAL JOB FUNCTIONS
- Oversee assigned customer accounts respond to emails in a timely manner according to company standards.
- Process orders in a timely manner, electronically and manually.
- Maintain customer records, update account information as necessary.
- Serves as the primary liaison with sales, logistics/supply chain, and manufacturing personnel on customer deliveries.
- Resolve customer issues in a professional and effective manner.
- Work with Manufacturing Team on credit memos, returns and price deviations.
- Make appropriate decisions to satisfy customer needs and take necessary steps to implement decisions.
- Participate in a team environment.
- Perform other duties as assigned.
- Ability to effectively multi-task and prioritize daily workload within a fast-paced environment with competing priorities.
- Prior Customer Service experience, preferably, in the Corrugated or Converting paper industry.
- Must maintain a high level of accuracy and strict attention to detail.
- Posses excellent communication skills verbal and written.
- Maintain regular and predictable attendance.
Bonuses – Monthly and Quarterly Team share bonuses based on plant efficiencies. Paid out the 3rd week of every month.
BENEFITS
- 3 Medical plans to choose from including HSA
- Flexible Spending Account
- Dental insurance
- Vision insurance
- STD / LTD and Life policies at no cost to you
- 401k plan with company match
- Paid vacation / holidays
- PTO days
Customer Service Representative
