Customer Technical Service Engineer, Custom

Customer Technical Service Engineer, AAB

Job ID : 39031 Location :

Youngstown, OH, US

Education Level : Bachelor's Degree Location Type : Remote Talent Area : Sales

Job Summary :

Key responsibilities of the Customer Technical Service Engineer ("CTS Engineer") are to provide beverage bottle handling and ROPP capping support for Trivium plants and customers. The CTS Engineer will establish capping recommendations and support customer qualification of Trivium beverage bottles. The CTS Engineer will make routine service calls to Trivium and customer plants to audit and troubleshoot capping equipment and provide guidance to Trivium and customer representatives.

Job Duties :

Demonstrate and promote zero-harm culture of safety within Trivium and customer plants

Provide Trivium customers with an expert, professional resource for resolution of mechanical problems related to beverage bottle capping

Ensure customers run Trivium's products within established guidelines for optimal capping performance

Assist Trivium's customers in establishing programs in the auditing, repair and maintenance of capping equipment

Act as a resource for Trivium for qualification of Trivium material and in resolution of field problems.

Develop and manage capping guidelines

Support qualification protocol for new customers and / or products

Change-over and setup cappers in accordance with Trivium guidelines; perform capper audits and recommend maintenance and upgrades

Recommend preventative maintenance (PM) programs to increase efficiencies and eliminate down-time

Assist mechanics and line personnel performing equipment maintenance and overhauls

Meet with key clients, assisting Trivium representatives with resolving customer issues and maintaining relationships

Prepare periodic customer technical reports

Coordinate with Commercial team and review market analyses to determine and prioritize customer needs

Continually update knowledge of current and developing tooling, materials and technologies

Perform all other job duties as assigned

Qualifications and Experience Requirements :

Associate degree, trade school or more than five years' experience in the field is required.

Strong mechanical skills and ability to work through complex problems

Clear understanding of the ROPP capping process and to be able to resolve problems

Strong communication skills that span various levels of management both with customers and Trivium

Self-starter with initiative, integrity, and an ability to develop relationships with customer personnel as well as Trivium teammates

Ability to establish and implement standard work that can be used across multiple regions is preferred

Require Microsoft Word, Excel and PowerPoint skills

Strong analytical skills

Must be willing to travel to plant locations up to 80%

Must have all key competencies; a concern for safety & environment, team oriented, trustworthy & honest, upholding excellence - service and results oriented, Attention To Communication - Concern for Quality - Continuous Improvement - Development of People - Interpersonal Awareness

Work Environment :

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is very loud. Employees must wear hearing protection and all other assigned personal protective equipment. Temperature can range from extreme cold (

95 degrees). The atmosphere contains fumes, dust, and odors.

Trivium Packaging is an Equal Employment Opportunity (EEO) / Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Nearest Major Market : Cleveland

Nearest Secondary Market : Youngstown