What are the responsibilities and job description for the 401(k) Service Specialist position at Trivium Point Advisory?
Summary:
Every role at Trivium Point contributes to producing clear decisions, simplifying complexity, and delivering a sophisticated yet accessible client experience that ensures our clients feel understood, cared for, and confident in their path forward.
All Trivium Point team members are guardians of the firm’s story. In this role, you are expected to:
· A calm, ambitious drive that consistently elevates standards.
· Embracing complexity as an opportunity for growth and refinement, prioritizing human understanding alongside technical excellence.
· Simplifying complexity into clear, actionable steps for clients and colleagues.
· Cultivating a growth mindset and entrepreneurial spirit to adapt to evolving needs and pursue innovative strategies.
We are seeking a highly organized and customer-focused 401(k) Service Specialist to join our team. This individual will be responsible for providing exceptional support to clients and plan administrators regarding 401(k) retirement plans. The 401(k) Service Specialist will assist with plan administration, collaborate with Third Party Administrators and Record Keepers, and ensure the smooth processing of contributions, distributions, and other retirement plan transactions.
Key Responsibilities:
- Serve as a primary point of contact for plan sponsors regarding 401(k) plan inquiries and issues.
- Provide excellent customer service via phone, email, and chat, addressing questions about plan features, balances, contributions, distributions.
- Assist clients with the setup, maintenance, and administration of 401(k) plans, ensuring compliance with regulatory requirements.
- Collaborate with internal teams to resolve complex participant and client issues, escalating as necessary.
- Onboard 401(k) Plans with advisory and regulatory oversight.
- Monitor regulatory changes and update clients on plan compliance and best practices.
- Assist in preparing and reviewing plan reports, summary plan descriptions, and other participant communication materials.
- Track and report on service levels, escalating any issues that may impact customer satisfaction or regulatory compliance.
- Ensure employer contributions are made in accordance with plan design parameters.
- Experience:
- Minimum of 2 years’ experience in 401(k) or retirement plan administration or customer service, preferably within a financial institution or retirement services company.
- Familiarity with ERISA (Employee Retirement Income Security Act) regulations, plan design, and compliance requirements is highly desirable.
- Skills:
- Strong communication and interpersonal skills, with the ability to interact effectively with clients, participants, and team members.
- Detail-oriented with strong organizational and time-management skills.
- Ability to handle sensitive information with confidentiality and professionalism.
- Knowledge of retirement plan systems, processes, and software.
- Ability to multitask and manage competing priorities in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
Location/Hours:
This is a full time role with 4 days in office (Wilton, CT) preferred, although hybrid/remote flexibility will be considered.
