Client Services Associate

Summary:

Every role at Trivium Point contributes to producing clear decisions, simplifying complexity, and delivering a sophisticated yet accessible client experience that ensures our clients feel understood, cared for, and confident in their path forward.

All Trivium Point team members are guardians of the firm’s story. In this role, you are expected to:

·        A calm, ambitious drive that consistently elevates standards.

·        Embracing complexity as an opportunity for growth and refinement, prioritizing human understanding alongside technical excellence. 

·        Simplifying complexity into clear, actionable steps for clients and colleagues.

·        Cultivating a growth mindset and entrepreneurial spirit to adapt to evolving needs and pursue innovative strategies.

The Client Services Associate (Relationship Manager) plays a critical role in supporting the advisor and their clients. This position requires a highly motivated and detail-oriented individual with a strong interest in the financial services industry. The role involves working closely with Senior Financial Advisors to learn how to provide comprehensive financial planning and investment advice to high-net-worth clients. This role will also provide an opportunity to gain valuable experience in operational back-office procedures, fostering a well-rounded understanding of the wealth management process.

Role and Responsibilities:

We are seeking a detail-oriented and experienced Investment Operations Specialist to join our team. The ideal candidate will have expertise in handling ACAT (Automated Customer Account Transfer) paperwork, client onboarding, and ensuring smooth operational processes within an investment or financial services environment. This role requires a strong understanding of account transfers, compliance requirements, and excellent communication skills to deliver exceptional client service.

Key Responsibilities:

• ACAT Processing:
• Manage the end-to-end process of ACAT transfers, including initiating, tracking, and ensuring the accurate and timely completion of account transfers.
• Resolve issues related to incomplete or rejected transfers by liaising with custodians, clearing firms, and other relevant parties.
• Maintain detailed records of all transfer activities for compliance and audit purposes.
• Client Onboarding:
• Facilitate the onboarding process for new clients, ensuring all required documentation is collected, verified, and accurately entered into internal systems.
• Communicate with clients to clarify any missing or incomplete information and provide guidance on requirements.
• Coordinate with internal teams to ensure seamless setup and activation of client accounts.
• Operational Support:
• Perform routine account maintenance tasks, including updating account details, processing account closures, and handling special requests.
• Collaborate with compliance and legal teams to ensure all processes adhere to regulatory standards.
• Provide support for audits by preparing and presenting relevant documentation.
• Client Service:
• Respond promptly to client inquiries regarding account transfers and onboarding, providing clear and professional communication.
• Proactively identify and address client concerns, escalating complex issues as needed.
• Process Improvement:
• Continuously evaluate and improve operational workflows to enhance efficiency and accuracy.
• Stay updated on industry trends, regulatory changes, and best practices in investment operations.

Qualifications:

• Bachelor's degree in Finance, Economics, or a related field.
• 2-4 years of experience in the financial services industry, specifically advisory preferred.
• Strong interest in financial planning and investment management.
• Excellent analytical, problem-solving, and organizational skills.
• Experience with E-Money, Orion, Schwab and Salesforce a plus
• Proficient in MS Excel