RV Customer Service Rep

Job Description

Job Description

The Company

TRM Innovative Hearth Products is the buyout of several companies that have been merged throughout the years including but not limited to Fireplace Manufacturers Inc., (FMI), and Lennox Industries Hearth Division. The aggregate company included rollups of Marco; Superior Fireplace, which began in the 1930s; stove and insert companies including Country Stoves, established in 1977. FMI, a subsidiary of Desa, rolled up Design Dynamics in vented and vent-free logs in the early 2003 timeframe. Subsequently, the management team from the FMI segment of Desa acquired the assets of their division in 2008. On January of 2023 TRM Equity groups completely purchased IHP and created TRM Innovative Hearth Products.

Job Title : RV Customer Service Rep

Reports To :

FLSA Status : Non-exempt

Department : Location : AL

Job Description : The Customer Service Representative reports directly to the RV Customer Service & Distribution Manager. The Customer Service Representative is responsible for providing unique technical assistance regarding our products to all new, existing, and new potential customers to develop and increase the sales. The RV Customer Service Rep behavior that supports IHP values.Essential Duties and Responsibilities :

• Manage customer complaints by providing solutions, often within a time limit, to ensure the customer is satisfied.
• Learn to identify customer needs or desires to recommend the appropriate product or service.
• Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
• Keep a record of incoming inquiries to be able to reference them later.
• Be able to process orders, forms, applications, or requests.
• Collaborate with colleagues when necessary to resolve customer complaints.
• Provide feedback to other departments to help improve sales, marketing, and business processes.
• Learn about the products inside and out to be able to answer any questions from customers.

Qualifications :

Must Have :

Language Ability :

Position requires fluency in English. Fluency in Spanish is a plus.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is frequently exposed to moving mechanical parts and fumes or airborne particles.

The noise level in the environment is moderate.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required stand, and walk, sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The vision requirements include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.