What are the responsibilities and job description for the IT Support Specialist position at TrnDigital?
Job Description
The IT Support Specialist is responsible for providing technical support and guidance to users across the organization. You will be the first point of contact for users seeking technical assistance in person, by email, phone, and chat. This role involves diagnosing hardware and software issues, providing solutions, installing and configuring computer systems, and ensuring all technology is operating optimally to support business operations. Excellent customer service and verbal and written communication skills are essential. You must be able to work independently and as a contributing team member.
This is a full-time, on-site role with 3 days per week in the Mount Horeb, WI area and 1 day per week in Rensselaer, IN. Travel expenses will be compensated in additional to salary.
Key Responsibilities:
Experience: 2-5 Years
We’re a niche company specializing in handpicked areas where we can deliver top-notch quality through our team of full-stack consultants. We’re nimble, flexible, and have multiple models of engagement that will provide business value at every step.
TrnDigital is headquartered in Boston, with offices in East Brunswick, New Jersey and Bengaluru, India.
We’re a niche company specializing in handpicked areas where we can deliver top-notch quality through our team of full-stack consultants. We’re nimble, flexible, and have multiple models of engagement that will provide business value at every step. TrnDigital is headquartered in Boston, with offices in East Brunswick, New Jersey and Bengaluru, India.
The IT Support Specialist is responsible for providing technical support and guidance to users across the organization. You will be the first point of contact for users seeking technical assistance in person, by email, phone, and chat. This role involves diagnosing hardware and software issues, providing solutions, installing and configuring computer systems, and ensuring all technology is operating optimally to support business operations. Excellent customer service and verbal and written communication skills are essential. You must be able to work independently and as a contributing team member.
This is a full-time, on-site role with 3 days per week in the Mount Horeb, WI area and 1 day per week in Rensselaer, IN. Travel expenses will be compensated in additional to salary.
Key Responsibilities:
- Technical Support and Troubleshooting:
- Serve as the first point of contact for end-users seeking technical assistance
- Diagnose and resolve hardware, software, network, and system issues
- Provide remote and on-site support as needed
- System Setup and Maintenance:
- Build and configure new laptop environments to ensure seamless onboarding
- Install, configure, and maintain computer systems, including end-user desktops, laptops, and peripherals
- Build, troubleshoot, repair and patch desktops and laptops in a lab environment
- Documentation and Reporting:
- Document issues, solutions, and processes in ticketing system and knowledge base
- Track and manage inventory of IT equipment and software licenses
- User Training and Guidance:
- Conduct new hire orientations
- Provide technical training and guidance to end-users on the use of IT systems and applications
- Create and maintain user manuals, guides, and self-help resources.
- Research and create blog posts including topics relevant to the business
- Educate users on IT security policies and best practices to maintain data integrity
- Escalation and Collaboration:
- Escalate complex issues to higher-level IT staff when necessary
- Work collaboratively with other members of the IT team to resolve system-wide issues and complete IT projects
Experience: 2-5 Years
- Proven experience in IT support, help desk, or technical support roles
- Experience working with Windows operating system software and office productivity software (M365)
- Azure services and management
- Experience with Intune/Endpoint manager, including Autopilot, packaging applications, compliance, etc.
- Proficiency with SharePoint Online
- Experience troubleshooting Crestron Teams Room systems
- Strong problem-solving and troubleshooting abilities
- Excellent communication and interpersonal skills
- Ability to work independently and prioritize tasks effectively
- Ability to collaborate with other team members
We’re a niche company specializing in handpicked areas where we can deliver top-notch quality through our team of full-stack consultants. We’re nimble, flexible, and have multiple models of engagement that will provide business value at every step.
TrnDigital is headquartered in Boston, with offices in East Brunswick, New Jersey and Bengaluru, India.
We’re a niche company specializing in handpicked areas where we can deliver top-notch quality through our team of full-stack consultants. We’re nimble, flexible, and have multiple models of engagement that will provide business value at every step. TrnDigital is headquartered in Boston, with offices in East Brunswick, New Jersey and Bengaluru, India.