Assistant General Manager, Restaurants

The Assistant General Manager is responsible for creating a memorable dining experience by anticipating guest needs, possessing detailed knowledge of our brands and offerings, and supporting the general manager in equipping their team with the tools, procedures, and skills to demonstrate world-class hospitality. This role requires a professional demeanor, excellent communication skills, a commitment to service standards, a heart for serving others, and dedication to positive leadership. Our leaders are essential to the operational success of our restaurants and embody the mission and values of Water Valley Hospitality.

Essential Duties and Responsibilities:

• Performs opening and closing duties according to the provided checklist
• Conducts server check-outs, completes daily deposit, and reconciles cash drawer
• Participates in regular audits of Northstar POS, buttons, and pricing
• Assists the General Manager with invoice received, auditing, and approvals for Accounts Receivable and Bill.com purchases
• Inspects and corrects timecards of hourly staff
• Creates and protects a comfortable, professional working environment for all staff
• Follows proper protocol for emergencies, incident reporting, and closures
• Supports timely and thorough completion of FOH and BOH End-of-Month Inventory
• Manages guest communication via HubSpot, phone, email, or in-person complaints, concerns, and inquiries as requested by General Manager
• Assists the General Manager in addressing staffing needs and performance management of those employees
• Participates in the coaching and development of hourly staff and offers feedback for performance reviews
• Contribute to new sales competitions and programs to incentivize/involve staff
• Leads scheduling activities and monitors the use of all labor hours
• Reports needs, questions, concerns, and proposals to General Manager
• Attends weekly BEO meetings, when requested, and facilitates all food and beverage activities related to scheduled events
• Assists with large party bookings and coordinates with the sales department when requested by the General Manager
• Communicates with company leadership when requested and attends the monthly all-venue meeting
• Demonstrates an understanding of KPI metrics and knows how to take actionable steps toward their improvement
• Contributes to quarterly staff meetings to inform, develop, and motivate staff
• Follows best practices when managing vendor relationships, tasting new products, and purchasing goods or services
• Reports IT and Facilities issues using the ticketing system, and requests urgent service when required
• Participates in new menu ideation alongside leadership, including the creation, pricing, and implementation of new offerings

Job Requirements:

• High School Diploma or equivalent required, bachelor’s degree preferred
• 1 years of experience leading a hospitality team and 2-3 years of experience in a restaurant setting required
• All levels of wine/spirits knowledge considered, though advanced/specialized knowledge in these areas is preferred
• Excellent communication, interpersonal, and conflict-resolution skills
• Ability to multitask and work efficiently in a fast-paced environment
• Attention to detail and a commitment to hospitality
• Professional demeanor and well-groomed appearance
• Positive attitude and a team-forward mindset
• Flexibility to work evenings, weekends, and holidays

Adequate physical agility to perform the physical tasks required to complete job duties - able to work in a standing position for routine periods.